Compare IT Glue и Trend Micro Worry-Free Business Security Services

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

Summary:

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Summary:

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script changes. The API is also missing some key features to allow automation around setting expiration dates for items

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

Benefits:

The ease of use of this software is amazing. We literally set it and forget it and it manages itself. Being able to deploy a software that can run ... Read more

The ease of use of this software is amazing. We literally set it and forget it and it manages itself. Being able to deploy a software that can run itself with minimal support is priceless.

Drawbacks:

The install took a long time. Had to install clients on every machine which took several days to complete. Well worth it though.

Summary:

Complete virus security. Trend does a superior job at keeping our company safe and free from spam and viruses.

Benefits:

Easy Setting up customers on admin console. easy installation on customer Devices. Running on device without consuming hardware and stability of so... Read more

Easy Setting up customers on admin console. easy installation on customer Devices. Running on device without consuming hardware and stability of software is very good. High level of protection. Displaying status on admin console. Locating device, wipe data option. Easy to use the admin console once you know your way around. Sending reports to customers direct.

Drawbacks:

Reporting system can be improved and add customer reports. Having 2 admin consoles one for licenses and one from remote management. Dashboard on ad... Read more

Reporting system can be improved and add customer reports. Having 2 admin consoles one for licenses and one from remote management. Dashboard on admin console home page, if they can list all devices status and notes it would be great.

Summary:

Overall very good experience, it helped us offering better level of service to our clients, keeping them protected and secured. Mobile devices mana... Read more

Overall very good experience, it helped us offering better level of service to our clients, keeping them protected and secured. Mobile devices managed and taken care of by us which removed headache from our customers.

Benefits:

Solid AV detection product. Good alerting capabilities.

Drawbacks:

It is decent at removal of detected virus/trojans, etc.. Where it fails, and I mean fails, it the detection capability of PUPs and low grade malwar... Read more

It is decent at removal of detected virus/trojans, etc.. Where it fails, and I mean fails, it the detection capability of PUPs and low grade malware. It either misses them completely, does not remove them without prodding, and has been this way for many years so I do not anticipate change.

Summary:

Decent I suppose. It works as a good alerting system however it is NOT a be all and end all to itself in tersm of coverage.

Benefits:

This is the easiest antivirus security software to install and manage in any size organization. Setting up the software is super easy through the... Read more

This is the easiest antivirus security software to install and manage in any size organization. Setting up the software is super easy through the simple, yet powerful management console. Deployment to endpoints is also simplified through many different processes all provided through trend with very detailed instructions. The ability to create groups and assign each of them with their own policy separate from the global policy to further lock down systems or allow certain systems more access. The resource usage of the product is also minimum and does not affect system performance when running other tasks.

Drawbacks:

the only issue i have with this is the reports that it provides you. they are very basic and do not give you very much detail. you have to actua... Read more

the only issue i have with this is the reports that it provides you. they are very basic and do not give you very much detail. you have to actually login to the console to view the details of the events that have occurred on the report which can be very tedious and time consuming when managing a lot of clients. the accuracy and percentage of the reports are not 100% either. also, the sending of alerts are very delayed sometimes up to 45 minutes. this is critical in remedying a virus or malware outbreak immediately .

Summary:

trend is a fantastic product that is always working on making it a better and stronger product. they are always releasing improvements and updat... Read more

trend is a fantastic product that is always working on making it a better and stronger product. they are always releasing improvements and updates that make the product better.