Compare IT Glue и Vembu BDR

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

Vembu BDR Suite is a comprehensive backup and disaster recovery solution designed to protect the data across diverse IT environments that include v... Read more

Rating
4.5 / 5
5 / 5
Managed Service Providers (MSP) software features
Help Desk Management
Help Desk Management
Takeoff software features
Issue Management
Issue Management
Cloud Storage software features
Backup and Recovery
Backup and Recovery
Customer Service software features
Live Chat
Live Chat
Help Desk software features
Remote Access/Control
Remote Access/Control
Pediatric software features
Scheduling
Scheduling
API Management software features
Dashboard
Dashboard
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Airline Reservation System software features
CRM
CRM
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.
5 / 5

useful backup recovery and replication tool

Benefits:

It is reliable, comes with a good web interface to get started and supports multiple platforms. The best part is the exceptional customer support ... Read more

It is reliable, comes with a good web interface to get started and supports multiple platforms. The best part is the exceptional customer support that we get from the team on an ongoing basis. It is easy to set up and get started when not in a big cluster environment.

Drawbacks:

There are two things that I would like to point out - version upgrades should be made much simpler than the time consuming process at the moment an... Read more

Summary:

enjoyed implementation as this was perhaps the most customer friendly vendor team that we have worked with and even as of date post implementation ... Read more

Verified Reviewer
5 / 5

Good backup software, bad strategy

Benefits:

Easy to install and configure. Great support.

Drawbacks:

At some point Vembu decided that they did not need any resellers / MSP's anymore. They did want to deal with the customers directly. As we do the b... Read more

Summary:

Raymond J.

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