Compare eMembership и Proficio and Proficio Elements

Benefits:

eMembership Cards is easy to use on both the administrative side and the user side. Additionally, the product offers us the opportunity to communi... Read more

eMembership Cards is easy to use on both the administrative side and the user side. Additionally, the product offers us the opportunity to communicate directly with our members via notifications and we have the ability to offer coupons for our members to utilize. Integration with our current Membership database system was a challenge, but the eMembership team worked diligently with our existing Membership database product team to get the integration up and running smoothly.

Drawbacks:

I don't have any criticisms of the product. It's pretty straightforward and does what it says it does.

Summary:

Utilizing eMembership Cards allows us to save money by not printing physical cards and not having to mail physical cards for online orders.

Benefits:

We have used the eMembership App with both Altru and ACME operating systems. The Museum Anywhere team has been great about working with us through... Read more

We have used the eMembership App with both Altru and ACME operating systems. The Museum Anywhere team has been great about working with us through these changes and the support has been top notch! Using the service as a member has been a breeze as well.

Drawbacks:

eMembership has been great to work with! They introduce new features often to the benefit of our members!

Summary:

We have saved time and money by switching from a printed card to a digital card! We no longer incur the expense of postage, card production or env... Read more

We have saved time and money by switching from a printed card to a digital card! We no longer incur the expense of postage, card production or envelops. This also frees up our staffs time to focus on customer service instead of batch production.

Benefits:

Customer support is very responsive - we have been working with them for months now to implement changes to the eMembership app suiting the needs o... Read more

Customer support is very responsive - we have been working with them for months now to implement changes to the eMembership app suiting the needs of the museum, and I email them constantly - the team always responds and tries to solve the issue as soon as they can. We use the eMembership app for our members of the museum, and the Fastlane add-on in the museum for a quick check-in for our members coming to the museum. The eMembership app provides the member with their expiration date, as well as membership cards for all family members - in turn, they can scan the membership cards in the Fastlane when coming in for quick check-in. The Fastlane has two interfaces, one for members to check-in, and another for staff to see all members that have checked-in, number of people in the membership, and time of arrival in a spreadsheet log. The log can be changed for different time frames as well.

Drawbacks:

The biggest con is the connection between the eMembership system to our POS system, Blackbaud Altru. The 2 systems don't connect well. For example,... Read more

The biggest con is the connection between the eMembership system to our POS system, Blackbaud Altru. The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process. Also, the eMembership card comes from imported data from Altru, so we had several instances that the app was not working correctly, showing a membership was expired when it wasn't, or not showing all members in the family.

Summary:

The system does the job, but we need to keep constant contact with customer support with these issues. The team was open to change a few things in ... Read more

The system does the job, but we need to keep constant contact with customer support with these issues. The team was open to change a few things in the Fastlane for us, but with the eMembership app, there is not much customization we can make. This is the only app that works well with our Blackbaud Altru program, which is a big advantage.

Benefits:

Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued... Read more

Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued to their smart phones, so having a digital eMembership card that resides on their phone is the perfect solution. We did a soft roll-out in October, however, as of Dec. 1, this digital option is the primary way we issue membership cards, if a member wants a printed card he/she must request one. So far we're seeing a high level of acceptance to the eMembership card. InfiCare Technologies (the app developer) worked with us to create a way to automatically issue one-time use "gift-able" guest passes (all of our membership levels receive a minimum of 2 guest passes.) They also set up a way for our admission's staff to log-in and scan the passes when they are used. The passes can be "gifted" via text message and email. The ability to issue guest passes for a single individual is a nice feature. Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.

Drawbacks:

When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is di... Read more

When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is displayed from the smart phone's Wallet) - also any special stickers (such as the ACM Reciprocal Network sticker) show only from the app - neither is a big deal, just something to be aware of. Once a guest pass is "gifted" I would love to see the status change from "ready to use" to "gifted", my fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update. The app can be a bit touchy, simple things like a missing digit on a zip code can keep the app from locating a member's membership.

Summary:

This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serv... Read more

This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serve our members, are good for the environment and save money!