Compare eClinicalWorks и Queue Mobile

Benefits:

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient ... Read more

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Drawbacks:

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Summary:

This is a much less cumbersome software than that used in other offices.

Benefits:

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you ... Read more

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Drawbacks:

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to ch... Read more

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

Summary:

Overall very functional EMR with a few small nuances.

Benefits:

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product... Read more

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Drawbacks:

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's effici... Read more

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Summary:

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortun... Read more

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Benefits:

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "st... Read more

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Drawbacks:

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your me... Read more

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

Summary:

Benefits:

Very good company. I love how practical and simple it is regarding the services it offers and how it does not let clients have doubts or concerns.

Drawbacks:

I really do not have any complaints about Queue Mobile, otherwise their services have been the best I've seen so I recommend it without hesitation.... Read more

I really do not have any complaints about Queue Mobile, otherwise their services have been the best I've seen so I recommend it without hesitation. They will not regret working with her, I assure you! the way he works with his clients is impeccable and the versatility that can be, will leave satisfied any client who wants to work with Queue Mobile. Very good service!

Summary: