Who is this service for?

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties,

About eClinicalWorks

eClinicalWorks is a privately held leader in healthcare IT, providing comprehensive Electronic Health Record (EHR) and Practice Management (PM) solutions used by more than 850,000 providers in more than 20 countries.

Average rating 3.4/5

Total score
3.4
“Ease of use
3.5
User support
2.9
Features
3.6

Product details

Starting price:

449usd / per month
more about prices

Desktop & Mobile Platforms:

Mac

Windows

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

eClinicalWorks
http://www.eclinicalworks.com
Set up in 1999
United States

Features

Accounts Receivable
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Bed Management
Billing & Invoicing
Care Plan Management
Claims Management
Collections Management
Confirmation/Reminders
Discharge Management
E-Prescribing
EHR/EMR Integration
EMR/EHR

Exercise Library
For Healthcare
For Physical Therapy
HIPAA Compliant
Historical Reporting
ICD-10 Compliance
Insurance Eligibility Verification
Insurance Management
Inventory Management
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Location Tracking
Patient Monitoring
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Scheduling
Practice Management
Progress Notes
Progress Tracking
Real Time Reporting
Reporting/Analytics
Treatment Planning
Waiting Time Tracking

Alternatives eClinicalWorks


C
Carrie F.

«Fantastic software, and makes medical billing very easy! »

Usability

Support

Features

5

Overall rating

Benefits:

This software has a very user friendly interface, and is easy to navigate. The ability to view EOBS directly on a claim, leave claim specific notes to that claim and the easiness to balance out a claim/ patient balance makes it very pleasant to use as a medical biller. The scheduler tool is also very easy to use and is easy on the eyes. Overall it is a great software, and I would highly recommend it.

Drawbacks:

The software's reports are difficult to view since the changes made about a year ago. They require you to open an outside reporting website via internet explorer, and re-log in with your eClinical credentials. The way the system was prior to this, made it capable to generate reports within the EMR system. Just so you are aware, the support team is located over seas, and can be difficulty to reach at times.

September 30, 2021
Feedback source: the Internet
B
Brian C.

«eCW hates clinicians»

Usability

Support

Features

1

Overall rating

Benefits:

Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this.

Drawbacks:

-Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right) --too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...) --low quality document and photo uploads (I think that's a wound...but it's so pixelated) --Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose) --Anything that is not done in a billable visit has to be done in a telephone encounter --E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

In sum:

My notes can be seen and read outside of a paper chart. Other than that, not much

September 26, 2021
Feedback source: the Internet
J
Jenny B.

«I really like eClinicalworks PM.»

Usability

Support

Features

5

Overall rating

Benefits:

All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Drawbacks:

The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

In sum:

Opportunities to improve our medical outcomes in all areas and departments.

September 21, 2021
Feedback source: the Internet
S
Samuel C.

«I have had a love hate relationship with ECW for 10 years, I would love to change to something that would make my life easier, but also be cost effective.»

Usability

Support

Features

3

Overall rating

Benefits:

I can copy over most any part of the prior note, but I can separate out most any section to bring over. Currently cheaper that several other programs.

Drawbacks:

A lot. The entire system is compartmentalized and so it the support, so often times one support area will do something that has adverse affects on other things. The system does not make it easier to function, way too many clicks, its unstable and will freeze up or require a reboot. They nickel and dime you with very high prices for adding interfaces, adding documents, and the program does not work well on an iPad. They have good videos for starting out, or adding new people, but nothing when it comes to advanced or indepth education or training or best practice setups or ways to make things flow easier.

September 17, 2021
Feedback source: the Internet
L
Laura B.

«eCW for small practices»

Usability

Support

Features

2

Overall rating

Benefits:

It is one of the preferred EMRs for large hospitals, so if you are trying to get into their IPA, it helps to use it

Drawbacks:

Customer service is all outsourced. If you are brand new to this EMR, you pay for a trainer, only to find out months later, that they really did not know what they were talking about. So you wind up having to put in tickets for every problem. People call you back at random times, interupting clinic constantly, and the worse thing is that they do not speak English. They are often impossible to understand, and most of the time, end up telling you that you need another team for that. You schedule a call with that other team, and they do not know either. I have given up on quite a few things because it is just not worth the time. Bottom line is, after you sign their contract, you will never speak to someone who can speak English again!

In sum:

As noted above

September 17, 2021
Feedback source: the Internet
c
cheryle b.

«Great for our small health department»

Usability

Support

Features

4

Overall rating

Benefits:

This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Drawbacks:

Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

In sum:

We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

September 15, 2021
Feedback source: the Internet
C
Christopher H.

«Long time customer, pretty much done with eCW»

Usability

Support

Features

3

Overall rating

Benefits:

Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Drawbacks:

Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

In sum:

I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

August 30, 2021
Feedback source: the Internet
J
Jody T.

«Great All inclusive Product»

Usability

Support

Features

4

Overall rating

Benefits:

Great Billing area and claims management. Great reporting. Love the Patient central hub, you can find anything from there.

Drawbacks:

Customer support and setup for full functionality is lacking. if you know how to use the system it is great, learning it past the webinars is difficult.

In sum:

I used e-clinical for 7yrs as a Front office and Billing Manager in a Family practice Clinic. It has some great functionality and really includes about everything. Customer support was very lacking and was hard to get things fixed it a timely manner, you had to rely a lot on your own IT staff. Overall great product that I still consult on all the time.

August 27, 2021
Feedback source: the Internet
C
Crystal V.

«Functional basic EMR »

Usability

Support

Features

4

Overall rating

Benefits:

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Drawbacks:

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

In sum:

Overall very functional EMR with a few small nuances.

August 24, 2021
Feedback source: the Internet
F
Feelcia C.

«EClincal Works the good and the bad»

Usability

Support

Features

3

Overall rating

Benefits:

EClinical Works is one of the best Billing Softwares the tracking mechanisms for claims are second to none and the ability to interface with labs and other Softwares helps to make the doctor's office run a lot smoother.

Drawbacks:

The tech support is horrible and the software goes offline often and the price

In sum:

I have worked on Eclinical Works for several years, the product is not very user-friendly and the technical support is horrible, to say the least as you have to create a ticket and wait until they call you back and the connection is terrible and the language barrier is really bad.

August 16, 2021
Feedback source: the Internet