Compare AAC и Fiserv

Benefits:

It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past.

Drawbacks:

I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.)

Summary:

Allows me to process monthly payments, which is how my dojo takes in 80% of its income.

Benefits:

Retention of expired contracts and the ease to look up old and reinstate. Email options, reports options..

Drawbacks:

Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. ... Read more

Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here.

Summary:

Used for 20 yrs.... have grown with it

Benefits:

nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to soft... Read more

nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though.

Drawbacks:

rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. ... Read more

rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled.

Summary:

Benefits:

Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access.

Drawbacks:

Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long... Read more

Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful.

Summary:

Benefits:

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend ... Read more

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

Drawbacks:

Sometimes the system will lag when talking to other programs.

Summary:

Easy to use and will continue to use it.

Benefits:

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and b... Read more

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

Drawbacks:

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implemen... Read more

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

Summary:

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the ... Read more

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

Benefits:

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse us... Read more

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.

Drawbacks:

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We ... Read more

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.

Summary:

Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't ... Read more

Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Benefits:

I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our ... Read more

I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our service techs to collect over the phone. I also like how easy it is to find past transactions; you will never lose track of payments. Our customers really like the email receipt function. They know almost instantly that they were charged the correct amount.

Drawbacks:

DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security... Read more

DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security feature, but make sure you have your password memorized, and write it down after the program has you change it every few months.

Summary: