Intergy

Benefits:

Once learned it is easy to use, something new is always a bit difficult, but support is always there to help with any questions you might have and walk you through step by step

Drawbacks:

That it is not cloud based. Most of the time I don't really need to print something but because I can't download it to my work station it must be printed. Cloud based would be so much more cost effective and efficient for me.

In sum:

There were bumps in the road at the beginning, every one likes things done the way they are used to. The upside to this downfall was that GRS was willing to work with me as the billing manager to get what I needed to keep our current workflow running smoothly with as little hiccups as possible

Benefits:

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Drawbacks:

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

In sum:

I personally love Intergy. We have used a few others and Intergy remains my favorite

Benefits:

I'm over several different areas from precert to refunds, and the departmens in between. Claim control and ERAs made working the denied claims more efficient.

Drawbacks:

The collection module for patient accounts. The information is displayed differently then the normal view. It takes time to adjust to the different areas of the box the information is located or even omitted.

In sum:

I been working w/Intergy PM for 11 years. I dabble w/other systems because of the nature of our company. Intergy PM has a good layout and the tabs are grouped for efficient work flow.

Benefits:

I love the fact when I am using this software, as I am looking at the insurance screen, I can see a copy of the insurance cards also. This makes it very handy when reviewing claims and speaking with a patient about insurance information!

Drawbacks:

I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.

Benefits:

User customization, Practice customization.

Drawbacks:

ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

In sum:

reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it. It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Benefits:

Many features can be customized to fit your needs. Makes being paperless very easy. Customer Support is amazing.

Drawbacks:

There are some limitations with insurance posting and claims filing. The statements and reporting are often limited.

Benefits:

The billing set-up/features are easy to set up and easy to use.

Drawbacks:

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

In sum:

It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.

Benefits:

It is very user friendly. It is easy to fix any mistake you make in the billing department.

Drawbacks:

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

In sum:

I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

Benefits:

The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training.

Drawbacks:

The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need.

Benefits:

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Drawbacks:

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

In sum:

We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.