Brink POS

Benefits:

ease of use, doesn't break, i like my sales guy

Drawbacks:

i never know what's in development track or how that will help me i have open support tickets that i feel never get resolved

In sum:

ease of use. no headaches. Also i give out a ton of references on brinks behalf.

Benefits:

It got the job done. Once things were set up, you could work throught it.

Drawbacks:

The flow was cumbersome, programming was challenging and limited.

In sum:

One of my least favorite POS systems - and I have used a bunch of them!

Benefits:

ease of use, doesn't break, i like my sales guy

Drawbacks:

i never know what's in development track or how that will help me i have open support tickets that i feel never get resolved

In sum:

ease of use. no headaches. Also i give out a ton of references on brinks behalf.

Benefits:

The idea that was originally sold to us. Cloud based with a truly open and useful API.

Drawbacks:

The support, the lack of fully developed features, the API that continues to disallow useful integrations

In sum:

We purchased Brink just before the sale to ParTech. Agent sold us on the dream of a single source of truth in our data that could be easily accessed via API and a robust cloud based solution that removes the BOH computer from our stores. Alas, the dream is much better than reality. Almost 2 years in, the API continues to lag what were originally told it would do and rollout of new features is both slow and incomplete. The service we receive is poor as well. The tiered support levels are ineffective and Brink fails time and again to root cause solve issues that make it difficult for us to transact our business. To be honest, we are beginning the hunt for alternative POS systems. Brink should be the system we use forever, but the features offered and the lack of development and support make it a hard system to stay with. Happy to speak more about this in person.

Benefits:

excellent customer service, cloud based, easy to access reports and make updates from anywhere. great value.

Drawbacks:

feature updates and not necessarily getting a "done by date,"

Benefits:

Reporting although need a significant upgrade as it's not user friendly

Drawbacks:

Lack of accountability, if there are technical issues RDS is not responsible for missing bank transfers and restaurant end up losing hundreds of money for sales done that are never wired to the bank account. I wouldn't recommend using Brink POS

In sum:

I'm a restaurant owner and have lost more than $10,000 of sales that due to technical reasons were never wired to my bank account. It was reported to RDS management since April 2021 and despite of endless emails, I haven't received any concrete answer and more important . All what I have been told is that RDS is not liable for any missing wire transfers

Benefits:

We have business insights in real time with Brink being a cloud-based solution. This also means updates can be pushed out to locations immediately with very minimal lag time. Their menu management services are also ideal for our brand's needs.

Drawbacks:

While it is easy to use, it isn't ideal for the traditional pizzeria at this time due to the lack of in-house delivery functionality as well as the challenge that the pizza category brings to the table regarding menu build out (half and half, one for one ingredient substitutions, multiple sizes of the same item, etc.)

Benefits:

Reporting although need a significant upgrade as it's not user friendly

Drawbacks:

Lack of accountability, if there are technical issues RDS is not responsible for missing bank transfers and restaurant end up losing hundreds of money for sales done that are never wired to the bank account. I wouldn't recommend using Brink POS

In sum:

I'm a restaurant owner and have lost more than $10,000 of sales that due to technical reasons were never wired to my bank account. It was reported to RDS management since April 2021 and despite of endless emails, I haven't received any concrete answer and more important . All what I have been told is that RDS is not liable for any missing wire transfers

Benefits:

When it works, it's fine. The feature set is decent and publishing changes is easy. Hardware seems good too.

Drawbacks:

If you need support on anything, it's like pulling teeth getting a technician on the phone. They don't let you schedule anything. I'm setting up a new location for a client and have been waiting 8+ hours to set up 2 registers and a couple of printers. This will cost my client over $2000. Unacceptable.

Benefits:

When it works, it's fine. The feature set is decent and publishing changes is easy. Hardware seems good too.

Drawbacks:

If you need support on anything, it's like pulling teeth getting a technician on the phone. They don't let you schedule anything. I'm setting up a new location for a client and have been waiting 8+ hours to set up 2 registers and a couple of printers. This will cost my client over $2000. Unacceptable.