CenterEdge Advantage

Benefits:

I don't have many pros because this software from a group sales and event stand point is awful!! Pros that I have encountered: --interface for the restaurant allows for easier menu changes --add-ons for parties are easy to add into packages before and during event --email template features make personalizing emails convenient when sending follow-ups --splitting tips is convenient --adding discounts to events after they are set-up initially is convenient

Drawbacks:

Not sure why this company has launched this software for group business. They have either NEVER worked with groups and parties or they just don't care that the staff does not have the tools needed. --No reservation list that is easily accessible, only available if you run a report that would only be a snapshot of that moment. --Most fun centers are busiest on the weekends yet the calendar view has Saturday and Sunday much smaller that the other days of the week --Nothing that shows the difference between reservations with deposits or without on the calendar view --Nothing that shows when the group has been confirmed from the calendar view --The calendar view is a HORRIBLE way to do group business. --On the reservation email, there is not a way to add the details of their event such as the package details --adding the birthday child requiring the actual birthday to determine age is HARD because if the party is before the actual birthday the age is different than what they are celebrating --requiring the last name of children is uncomfortable due to so many divorced parents that have remarried. Should have the option to add but NOT required. Guess the developers all all perfect families that have never divorced and had parents that remarried. The scheduling module don't allow for the employees to receive an email of their weekly schedule. No way to send an email to entire staff to alert them of company information

In sum:

The support staff is easily accessible, but the software itself is not at a usable point.

Benefits:

It is geared toward "fun centers" and the Point of Sale connects sales with Capacity logistics and the Customer Database pretty well.

Drawbacks:

Another reviewer, [SENSITIVE CONTENT HIDDEN], left some very detailed concerns. I agree with just about all of that. On the Reporting side, I often have some requests that require their developers to look into/build into a future update. For example, it shouldn't be hard to find answers to: "How many customers used X pass this week?" "How many customers this week we're new?" "How many customers this week were returning customers?"

In sum:

Overall it does what it is supposed to do. The CRM and sales reporting needs a huge overhaul. It would be great if the CenterEdge staff worked more closely with Park Operations (actually worked at a 'fun center' for a month).

Benefits:

It was simple and easy for staff to use.

Drawbacks:

It was more difficult to use for administration.

In sum:

Great customer service

Benefits:

As a former employee at Launch Trampoline Park that used CenterEdge, it was a great software for us employees. It was very simple to use and one day of training would be enough. Easy to sell tickets but also have a event planner system that made it simple and easy to book birthday parties.

Drawbacks:

Some times it was a little limited and would freeze which became frustrating.