All reviews of Vin eRetail
Read recent reviews and users’ true-life stories Vin eRetail. Due to the customer feedback, you will learn more about the benefits and drawbacks of the service, in terms of operability, usability, technical support and a lot more.
Vin eRetail Reviews
18 opinions 4.2/5
«Best Multi channel ecommerce platform»
Usability
Support
Features
Overall rating
In sum:
We used a SaaS based software solution for our operations - Vin eRetail, by Vinculum Solutions and it was quite helpful. It helped us while starting out as well as while scaling up. One of the best advantages of this software is that you will not require any kind of development support. This software is very easy to use.
«Good Inventory Management System for Small Business»
Usability
Support
Features
Overall rating
Benefits:
You can easily sell on multiple marketplaces at one go. You can upload and manage thousands of SKUs' information just by uploading a single excel file. Report generation and step by step status tracking of the order is quite appreciable.
Drawbacks:
Not con but User interface could improve, team Vin eRetail is more capable with their process and implementation, Please do change your color theme and interface.
In sum:
We were managing our orders and inventory manually and we were taking lots of time to keep it organized. Easy to use and can generate reports easily. A good software to control inventory and making sure everything is running smooth.
«A good software that helps in managing orders and inventory»
Usability
Support
Features
Overall rating
Benefits:
I like the over functionality of the software that helps in managing orders and inventory from multiple channels. Overall the experience is good as of now and technical support is also good.
Drawbacks:
As of now, I have confronted nothing as such bad experience with this product. It has been appx 2 years and the product works well.
«Feedback»
Usability
Support
Features
Overall rating
Benefits:
It's functionality and customize feature is very effective of business.
Drawbacks:
Some of parallel feature are not synchronize with each other. like cancel put away and pack-bin.
In sum:
your customer service is very pathetic. they are not taking responsibility for the any concern.
«We are using the WMS feature for last 2 years, and till now our experience is very good.»
Usability
Support
Features
Overall rating
Benefits:
The biggest advantage of this solution that it's a very robust technology. They have most of the Marketplace integrations, whether its India marketplaces or International.
Drawbacks:
Being so robust technology if at all Vinculum can develop an alter system which will show the orders getting SLA breached that will be a great advantage, Secondly there UI is a little bit complicated.
«It was a fairly good experience. The system is robust, particularly in order and warehouse mgmt.»
Usability
Support
Features
Overall rating
Benefits:
It had a strong feature list and catered to a lot of our needs. They also integrated with major marketplaces making our selling on those platforms much easier.
Drawbacks:
I think there's room to improve on UX and some features are too tailor fit for 1 way of working. Workflows aren't as adaptable without major customization.
In sum:
Integrations were smooth. Good feature list.
«Mulmul Feedback»
Usability
Support
Features
Overall rating
Benefits:
Easy to explain to even non tech savvy person
Drawbacks:
Not much flexible, least customization scope and pathetic customer support even after reaching out to [SENSITIVE CONTENT HIDDEN] and support head repeatedly
«For us timely order processing was a headache. It helps us to process our thousands of orders weekly»
Usability
Support
Features
Overall rating
Benefits:
Managing all of our Inventory and order processing is now easy for us. It is easy to use and a great product for online retailing
Drawbacks:
we heard that they are working on the new design of their dashboard. A great initiative.. Could have taken earlier
In sum:
Our orders are now processed effectively. And we don't miss out any order. It has helped us provide a better customer experience with timely deliveries.
«It help us to handle multiple channels from one panel and easy to use.»
Usability
Support
Features
Overall rating
Benefits:
I like it's customizable structure which your team will do as per our requirement, and it's very easy to integrate the new channel with vin retail.
Drawbacks:
Some times support will take some time to resolve the issue and for customer dispatched we need intimidate solution with in 1-2 hours.
In sum:
Before using this app we are keeping the separate stock for each channel and we need to process all of them from separate panel so it was taking too much time as well as most of the stock we need to block for single channel, not using this app we can able to do all of process from one panel and we are now able to keep centralize stock for all the channel, this is really good software.
«Powerful software for all aspects of retail»
Usability
Support
Features
Overall rating
Benefits:
One stop solution for all orders and inventory related problems. Complete software to manage entire eCommerce back-end operations.
Drawbacks:
Software is doing absolutely good, but the only concern is the GUI of the software - can more color to it.
In sum:
Having used many SaaS based software to manage orders and inventory for my own web-store. With the help of Vin eRetail we are not only managing the large chunk of orders but also real time view of inventory now is possible across channels.
«Vinculum- poor order processing software»
Usability
Support
Features
Overall rating
Benefits:
Integrations with all marketplaces available
Drawbacks:
Extremely poor product with many bugs and horrible customer support
«This software works fine and compete with the players available in market economically & features. »
Usability
Support
Features
Overall rating
Benefits:
In this tool most friendly part is : 1. Channel Integration, its very easy to integrate new channel with the help of support documents available 2. Order Processing, its very simple and in one page solution. 3. Bulk Stock update, very simple to update stock in bulk 4. Sales Report & Product creation
Drawbacks:
Features which need to improve: 1. Dashboard: this should present business summary Weekly, monthly & quarterly. There should be chart presentation that can be easy to understand business 2. Reports: There should be provision of different kindly of report like Sales Report, Returns, Payment report, Stock report & Business summary report and most selling items report etc. which will help seller to work on same. 3. Inventory Sync: This is the heart of software and this should work with 100% precision. 4. Chat tool: I really don't like this feature location in the page because this hides the count of order OR data available on the page. My suggestion is that either this should be very small icon like + sign or this can be relocated by user.
«It has been a good experience and I have proactively promoted Vinicullum among my peers»
Usability
Support
Features
Overall rating
Benefits:
I am able to generate different reports for daily backend activities. Also batch creation process is very helpful for the operations team.
Drawbacks:
The user experience on the platform is poor. The learning curve for any new user is long. The processes are not as simple as it seems.
«Very effective Order & Inventory management for multichannel business»
Usability
Support
Features
Overall rating
Benefits:
Their integration layer to marketplaces & last mile companies is very vast & extensive. Order & inventory management functionality is very in-depth. Strong warehousing & DC level features. The Vinculum support & product ops guys are awsum.
Drawbacks:
GUI is a little old looking , but easy to use. they need to work on how it looks, functionality wise its ok
«Easy to Use for large warehouse and order fulfillment »
Usability
Support
Features
Overall rating
Benefits:
Inventory management, Shipping management through multiple shipping partners
Drawbacks:
Provide some more features through api integration.
In sum:
Time saving, great warehouse management, and great support team
«An awesome platform for retail»
Usability
Support
Features
Overall rating
In sum:
Vinculum group is the best retail service provider who has been covering US, UK, UAE and more countries including India by their Omnichannel, for spreading your business all over the world. I took their Order management software which is really proving helpful for my business. Thanks
«Vin eRetail helped us to grow our Online presence Globally»
Usability
Support
Features
Overall rating
Benefits:
I love that you can set up & manage all your orders and Inventory at one place. We can easily manage our time and resources to make our process better and smooth.
Drawbacks:
The interface has now become boring - they can work on new color themes, User interface theme could be better
In sum:
Vin eRetail not only manage your orders and Inventory, it helps to grow our business internationally. In online selling business, it is difficult manage inventory and at the same time focus on expanding. Now we can easily integrate with global eCommerce channels with Vin eRetail and focus on growth.
«Eretail »
Usability
Support
Features
Overall rating
Benefits:
Functions, easy to use Many functions for b2b,b2c Good to have product
Drawbacks:
Need to improve the support Need tonimprove server down process
In sum:
Good to have product, need to improve some gelich Need to improve the support