Compare DeskDirector Portal и HyperOffice Portal

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all cl... Read more

With HyperOffice's web based portal solution, you need no expertise to set up a thriving custom company portal within minutes. Set up unlimited ded... Read more

Rating
5 / 5
2.8 / 5
Advertising Agency software features
File Sharing
File Sharing
Community software features
Content Management
Content Management
3D CAD software features
Collaboration Tools
Collaboration Tools
Accounting Practice Management software features
Document Management
Document Management
File Sharing software features
Search/Filter
Search/Filter
Call Center software features
Real-Time Chat
Real-Time Chat
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

DeskDirector, your complete package for better MSP customer experience

Benefits:

We have been using DeskDirector for a number of years. Through DeskDirector we have broken the silos of visibility and allowed all of our customer... Read more

We have been using DeskDirector for a number of years. Through DeskDirector we have broken the silos of visibility and allowed all of our customers to enjoy the same support experience each time. One of the key frustrations of managing Information Technology is keeping up to date on service issues. Service tickets can take many different paths - some over in minutes and other that last for two weeks and involve review and further planning. At Lancom, we think our clients should be able to keep on top of service tickets without drowning in details. We think they should be able to do this without having to remember account names, passwords and portal web addresses - that's our job! and that's exactly how DeskDirector helps us! For more info refer to the details on our website: https://www.lancom.co.nz/learn-the-lancom-button

Drawbacks:

The software works, adds value, and allows us to maintain our customers. So, nothing to add here!

Summary:

Priscila B.
5 / 5

ConnectWise Customer Portal that works!

Benefits:

This is a way better customer portal that is more user friendly than the built in ConnectWise portal.

Drawbacks:

There is some legacy stuff that needs to be removed.

Summary:

Fred B.
3 / 5

Easy to use software, however it feels dated

Benefits:

The task portion of the software is efficient. The database portion makes creating our monthly reports far simpler.

Drawbacks:

The software definitely feels dated, and is riddled with a lot of bugs. Tasks with recurrences create duplicates upon deletion, when moving a task ... Read more

Summary:

Verified Reviewer
3 / 5

NO CUSTOMER SERVICE

Benefits:

Ease of use and database is never down

Drawbacks:

You CAN NOT speak to anyone over the phone anymore. They don't know much about IMacs but say they support it. I continually get corrupted files a... Read more

Summary:

Very poor

Payricia M.
3 / 5

Customer service

Benefits:

tasks and reminders. I like having all our documents and e-mails in one place

Drawbacks:

The customer service department is a joke. They never fix a problem. I've been dealing with software problems for months.

Summary:

Look at other options. If they solve the customer service issues and fix issues customers have it would be worth looking at.

Louis C.
2 / 5

A good basic solution, but lacking,

Benefits:

Easy to create forms that send directly to the portal. Easy to upload files and set up user accounts,

Drawbacks:

Customer support is lacking, the price tag is exorbitant for what you're actually receiving. UI could use some upgrades.

Summary:

Verified Reviewer

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