Who is this service for?

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

About PhoneBurner

Have More LIVE Conversations in 15-Minutes Guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!

Average rating 4.9/5

Total score
4.9
“Ease of use
4.8
User support
4.9
Features
4.6

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

PhoneBurner
https://www.phoneburner.com
Set up in 2009
United States

Features

Agency Management
Alerts / Escalation
Amortization Schedule
Archiving & Retention
Auto-Dialer
Automated Notices
Blended Call Center
Branch Optimization
By-Extension Reporting
Call Center Management
Call Disposition
Call Duration
Call List Management
Call Logging
Call Monitoring

Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Transfer
Call Volume
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Channel Management
Claims Management
Client Database
Client Management
Closing Documents
Collaboration Tools
Commercial Mortgages
Commission Management
Compliance Management
Conservative
Contact Management
Content Delivery
Content Management
Contribution Tracking
Credit Reporting
CRM
Customer Engagement
Customer Statements
Dashboard
Data Management
Demographic Data
Document Management
Donor Targeting
Electronic Applications
Email Marketing
Event Calendar
Event Triggered Actions
FCC Compliance
File Transfer
For Political Campaigns
For Sales Teams/Organizations
FTC Compliance
Fundraising Management
Goal Management
Government Loans
In-House Collections
Inbound Call Center
Inbound Reporting
Insurance Policy Management
Insurance Rating
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
Life & Health
List Management
Loan Origination
Loan Servicing
Manual Dialer
Mapping
Meeting Management
Multiple Scripts
Non-Partisan
On-Demand Recording
Online Payments
Outbound Call Center
Outbound Reporting
Payment Plans
Performance Management
Phone Key Input
Pipeline Management
Power Dialer
Pre-Qualification
Predictive Dialer
Presentation Tools
Preview Dialer
Progressive
Progressive Dialer
Property & Casualty
Proposal Management
Queue Management
Quotes/Estimates
Real-Time Chat
Recording
Refinance Management
Reporting/Analytics
Residential Mortgages
Risk Management
Scheduled Recording
Staff Management
Survey/Poll Management
Telemarketing Management
Text to Speech
Training Management
Transaction Management
Unattended Call Management
Voice Customization
Voice Mail
VoIP
Volunteer Management
Voter Database
Who Answered Log

Alternatives PhoneBurner


M
Marie F.

«PhoneBurner Actually Makes Cold Calling Fun»

Usability

Support

Features

5

Overall rating

Benefits:

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Drawbacks:

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

In sum:

It really did make Cold Calling Fun!

September 30, 2021
Feedback source: the Internet
Larry C.

«I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Drawbacks:

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

In sum:

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

September 24, 2021
Feedback source: the Internet
N
Neal W.

«Getting a lot more done with this tool»

Usability

Support

Features

4

Overall rating

Benefits:

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Drawbacks:

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

In sum:

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

September 14, 2021
Feedback source: the Internet
D
David M.

«PhoneBurner Rocks!»

Usability

Support

Features

5

Overall rating

Benefits:

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

Drawbacks:

No cons - it's very user friendly and works really well.

In sum:

Outstanding - say no more.

September 12, 2021
Feedback source: the Internet
V
Verified Reviewer

«Amazing Time Saver»

Usability

Support

Features

5

Overall rating

Benefits:

PhoneBurner has saved me so much time when making calls to thank & keep in touch with donors. The autodialing feature alone saves time and means I don't have to worry about accidentally typing in the wrong number. The voicemail drop feature is nice as well, and cuts down the time required to make phone calls almost in half. It is easy to set up and start working with it, the software is intuitive and they provide great onboarding training. There is even a free trial so you can see if you like it before purchasing.

Drawbacks:

The price is a little hard to swallow for smaller shops that might only have 1 person calling a hour or two a week.

In sum:

Phone burner saves me so much time. I can make almost twice as many calls in the same time it used to take me to make calls without it. It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database. I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics. Unlike some other software with lots of features, you don't have to learn how to use all of them just to use the few you need.

September 8, 2021
Feedback source: the Internet
J
John C.

«Making 400 calls per shift has never been easier»

Usability

Support

Features

5

Overall rating

Benefits:

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Drawbacks:

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

August 31, 2021
Feedback source: the Internet
V
Verified Reviewer

«PhoneBurner is a game changer»

Usability

Support

Features

5

Overall rating

Benefits:

I like the easy of use and how much success I have had with it.

Drawbacks:

The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user

In sum:

I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it

August 19, 2021
Feedback source: the Internet
V
Verified Reviewer

«Expensive, but a 1 lead can pay for itself!»

Usability

Support

Features

5

Overall rating

Benefits:

This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls

Drawbacks:

The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine.

In sum:

PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily.

August 18, 2021
Feedback source: the Internet
J
Johnny B.

«Phoneburner allows me to get a full day's work done in 3 hours!»

Usability

Support

Features

4

Overall rating

Benefits:

Functionality. Easy to load leads. Phoneburner allows me to get a full day's work done in 3 hours!

Drawbacks:

Ease of use (more functions than I need)

In sum:

10 year customer. Silly to sell by phone without it.

August 14, 2021
Feedback source: the Internet
C
Chelsey L.

«Must have tool for sales team productivity and growth!»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Drawbacks:

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

August 9, 2021
Feedback source: the Internet