Compare CountUp и HaloPSA

Benefits:

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows f... Read more

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Drawbacks:

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Summary:

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are a... Read more

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Benefits:

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to real... Read more

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Drawbacks:

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Hal... Read more

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Summary:

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The ... Read more

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Benefits:

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love ... Read more

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

Drawbacks:

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of... Read more

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Summary:

HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly compl... Read more

HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

Benefits:

Drawbacks:

Summary:

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter th... Read more

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.