Compare Radar Healthcare и Web QMS

Benefits:

Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when an... Read more

Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions.

Drawbacks:

Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter... Read more

Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken.

Summary:

Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep... Read more

Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device.

Benefits:

We really like the ease of using Radar. We have used it in many ways, and are still finding new ways of using it. During this pandemic we were able... Read more

We really like the ease of using Radar. We have used it in many ways, and are still finding new ways of using it. During this pandemic we were able to make 2 new Events within 24 hours that tracked both cases of Covid and testing of Covid for staff. We are able to know at any point in time, within 2 minutes of all stats - Covid and others. It is easy to change about. Very few things are not changeable. We are using this across the organisation and it is very effective. We are able to change forms ourselves to respond to business changes - easily.

Drawbacks:

Introducing it. Nothing to do with Radar, but getting teams on board and getting it embedded was the hardest part. We had support from Radar at the... Read more

Introducing it. Nothing to do with Radar, but getting teams on board and getting it embedded was the hardest part. We had support from Radar at the time, and lots of meetings, but people change, and our training did not keep up internally - initially.

Summary:

Their customer service and approach to listening to their customers has to be my favourite part of their software. Great support initially - and th... Read more

Their customer service and approach to listening to their customers has to be my favourite part of their software. Great support initially - and their enthusiasm and support has been flawless. Seriously. We have had queries - all the time - they answer them friendly, patiently and are really supportive. They have TONS of helpful information on their Help page - but we are bad in not using that as much as our customer service rep - as we very much like both of them! They do not constantly charge for more and more for general work and queries. They have also conducted workshops with their customers to find out better ways of doing things - and have actually listened to us and made improvements.

Benefits:

It has been a highlight and foundation stone of our success in making our service compliant and transparent for internal and external stakeholders ... Read more

It has been a highlight and foundation stone of our success in making our service compliant and transparent for internal and external stakeholders and sector regulator. From the very start we have worked extremely closely with Radar Healthcare is designing a compliance system that is a perfect fit for our business, instead of having to make all our users bend to the system. The fact that you can have this level and control and functionality is extremely important to us as we grow and expand, as we have been able to further develop and adjust so the fit remains perfect.

Drawbacks:

There are very few cons for us and the way we use the system. If anything it would be good to have more functional control on how the system is dis... Read more

There are very few cons for us and the way we use the system. If anything it would be good to have more functional control on how the system is displayed for each user. I am aware that this is available with higher cost licences but I feel that this would attract more involvement and buy in from users. I would also really like a way of setting some of the filters and have the system remember the choices in areas other than the analytics.

Summary:

Very positive, a close working partnership and we are looking forward to using the system with greater effect going forward.

Benefits:

Incident management, Audit and automatically identification of actions to contribute to the continues improvement (action Plans)- Placing emphasis ... Read more

Incident management, Audit and automatically identification of actions to contribute to the continues improvement (action Plans)- Placing emphasis on business processes begin followed and leaving no stone un-turned. The flexibility and adaptability to be able to make agile changes as and when the business required them

Drawbacks:

Being able to upload cross group actions in one transaction would be most helpful rather having to provide separate entries for each site can be ti... Read more

Being able to upload cross group actions in one transaction would be most helpful rather having to provide separate entries for each site can be time consuming.

Summary:

RADAR has allowed us to be much more transparent, ensure critical business processes are being completed and to be able to respond efficiently and ... Read more

RADAR has allowed us to be much more transparent, ensure critical business processes are being completed and to be able to respond efficiently and effectively to incidents and emerging trends. Most importantly it enables us to ensure the safety of the people we support and gives us great evidence of a robust quality assurance process for the regulator.