Who is this service for?

Flexible, scalable software applications allow Intelex to address the needs of small businesses with a few users to large global organizations with thousands of users across multiple locations.

About Quality Management Software

With over 1 million users worldwide, Intelex Quality Management Software applications have been helping companies around the world manage, track and report their quality metrics for over 20 years. Drive continuous improvement across all aspects of your quality program, reduce risk and ensure ISO 9001 compliance with this flexible set of user-friendly applications to manage Defects, NCRs, CAPAs, Suppliers, Customers, Complaints, Audits, Training, Documents, and much more. Try It Free Now!

Average rating 4.4/5

Total score
4.4
“Ease of use
4.1
User support
4.5
Features
3.9

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Intelex Technologies
http://www.intelex.com
Set up in 1992
Canada

Features

Audit Management
Change Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Defect Tracking
Design Management
Document Coding & Control
Document Management
Equipment Management
ISO Standards Management
Maintenance Management
Product Data Management
Project Management

Requirements Management
Risk Management
Supplier Management
Supplier Quality Control
Training Management

Alternatives Quality Management Software


E
Elias R.

«Used this software for quality management and it works good. »

Usability

Support

Features

4

Overall rating

Benefits:

What i love the most is the flexibility to handle multi tasks from user to user, i mean; as a supervisor you could be tasked to make an audit, present response to a complaint and check for approval on document section, and as a normal user you are only charged to keep simple the duties your supervisor tag you.

Drawbacks:

no graphic to show progress over the advances on quality complaints, neither attendance or past due events.

In sum:

Quality Managment for Doc control, customer complaints, audits and more.

September 19, 2021
Feedback source: the Internet
W
Willie G.

«Intelex is an easy to use simple software.»

Usability

Support

Features

4

Overall rating

Benefits:

The software is super easy to use! And I like the customer support a lot. Intelex has improved our health and safety.

Drawbacks:

Having to use certain templates, I find it difficult sometimes but I am still learning to use the software.

August 30, 2021
Feedback source: the Internet
J
Jeff P.

«Very new with the software»

Usability

Support

Features

4

Overall rating

Benefits:

Ease of use, enjoy the features. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

Drawbacks:

None at this point. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

August 27, 2021
Feedback source: the Internet
B
Brey F.

«Awesome quality management software»

Usability

Support

Features

5

Overall rating

Benefits:

Instantly customizeable, able to track and record quality data easily and generate reports. Stock applications are great too,.

Drawbacks:

I have had updates break applications in the past. Sometimes there are not notifications for every task.

In sum:

Quality management, record keeping, upkeep

August 9, 2021
Feedback source: the Internet
V
Verified Reviewer

«Cloud based easily accessible software with intuitive interface»

Usability

Support

Features

5

Overall rating

Benefits:

- Adaptability in configuration means that we have a tailormade solution fitting our needs with good tools available for BI - Dynamic plattform undergoing incremental improvements the past five years making it always a current solution

Drawbacks:

- Customization can be overdone and we have seen that moving too far from the out-of-the-box solutions does take a lot of internal resources

In sum:

Overall a great system with lots of possibilities to tie inn new functionality. Our latest project was to implement sustainability performance indicator, and we see excellent user adoption after just a few months.

July 29, 2021
Feedback source: the Internet
M
Marcia O.

«I like the configurability»

Usability

Support

Features

3

Overall rating

Benefits:

The Root Cause and Corrective Action application to be used with the Quality Management helps strive for Quality Excellence.

Drawbacks:

As with the other applications, there are too many clicks for the user to get from one phase to another.

July 28, 2021
Feedback source: the Internet
K
Kenneth S.

«The Intelex platform is very easy to use and offers great customization. »

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use, ability to link or tie applications together, flexibility of the platform, transparency of Intelex, walkthroughs that help training on the system and new feature roll outs, Escalating notifications, and they are customer focused and will help you get the most out of your system.

Drawbacks:

Can't really think of anything. Most "issues" come from normal change management of people and the fact that other systems don't integrate as easy into Intelex.

July 22, 2021
Feedback source: the Internet
A
Alec C.

«Has a lot of potential»

Usability

Support

Features

3

Overall rating

Benefits:

The reporting out of the box is pretty good. Pricing is reasonable. The software could be so much more but it needs some refining. Mobile platform is coming along.

Drawbacks:

Could be more intuitive. Customization can be hectic, but this is really up to the company who signs up.

June 20, 2021
Feedback source: the Internet
C
CHRIS G.

«LONG TIME USER EVOLVED FROM V5 AND IN PROCESS OF MIGRATING TO V6»

Usability

Support

Features

4

Overall rating

Benefits:

THE FACT THAT THE PLATFORM IS ACCESSIBLE FROM ANYWHERE AND WE LEVERAGE THE CLOUD TO SUPPORT OUR DATA STORAGE MAKES FOR NO EXCUSES TO UPDATING YOUR TASKS

Drawbacks:

THE CUSTOMER SERVICE QUEUING PROCESS IS LENGTHY NOT HAVING CLEAR VISIBILITY TO WHERE I AM IN THE RESPONSE QUEUE IS FRUSTRATING WHEN MY TEAM NEEDS ANSWERS

June 14, 2021
Feedback source: the Internet
g
greg g.

«Easy to use and customize»

Usability

Support

Features

5

Overall rating

Benefits:

Customization is simple. Good User Interface. We use the hosted option so there are less barriers for IT support.

Drawbacks:

Reporting has size limitations when emailing reports. The system can become slow when using WIFI and downloading complex pages.

June 14, 2021
Feedback source: the Internet