Compare LiteManager и Naverisk

Benefits:

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software i... Read more

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Drawbacks:

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily... Read more

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Summary:

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very e... Read more

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Benefits:

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and mor... Read more

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Drawbacks:

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

Summary:

It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a com... Read more

It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

Benefits:

Easy to use and simple. Quick deployment. Responsive UI.

Drawbacks:

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market... Read more

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Summary:

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which... Read more

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Benefits:

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we as... Read more

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Drawbacks:

Project Management and Cloud Spaces modules, both are rather useless to us.

Summary:

While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONT... Read more

While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONTENT HIDDEN] team has been great working through everything.