Who is this service for?

Rental leaders in any (non-real estate) industry wanting to rest easy knowing they have 600+ years of rental knowledge supporting them and software that is constantly ahead of its peers in innovation.

About Point of Rental Software

Point of Rental's founders were literal rocket scientists who worked on NASA's lunar lander. We helped put a man on the moon, and now we provide rental software that will take your business to new heights. Our award-winning products are designed to handle your company's needs, no matter the size or industry. What we're best known for, however, is our customer support: with 600+ years in the rental industry, we know where you're coming from. Now, let's get you where you want to be.

Average rating 4.4/5

Total score
4.4
“Ease of use
4.3
User support
4.3
Features
4.2

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Point of Rental Software
http://www.point-of-rental.com
Set up in 1982
United States

Features

Asset Tracking
Auto / Boat Rental
Barcoding/RFID
Billing & Invoicing
Contract/License Management
Customer Management
Inspection Management
Inventory Management
Late Fee Calculation
Maintenance Management
Medical Equipment Rental
Multi-Location
Online Booking
Order Management
Rate Management

Recurring Rentals
Reservations Management
Scheduling
Utilization Reporting

Alternatives Point of Rental Software


J
Jimmy F.

«Too Many Limitations for Any Serious Business to Consider for Online Bookings»

Usability

Support

Features

1

Overall rating

Benefits:

The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades.

Drawbacks:

I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult.

In sum:

It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business.

October 3, 2021
Feedback source: the Internet
E
Eric S.

«Nice interface, poor customer support»

Usability

Support

Features

3

Overall rating

Benefits:

The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.

Drawbacks:

No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration.

In sum:

I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere.

September 22, 2021
Feedback source: the Internet
M
Mary S.

«Customer Support used to be great, now you can't get them on the phone!»

Usability

Support

Features

3

Overall rating

Benefits:

Great features for our industry. Used to love the way we could scan in a drivers license or info and photo, but now we don't have that option for the new MN drivers license. Like that the website automatically updates from information we input about our inventory!

Drawbacks:

Redundant features - having to click many times to close a contract when it is a simple close with no changes.

In sum:

In the last 6 months: 1. we can't get anyone to call us back after we leave a message for support - they are always too busy to help us when we call in. 2. we can't get them to help us with new issues - such as scanning a new drivers license (POR blames the scan company, the scan company blames POR). We were sold on your system in large part due to this feature - and now we won't be able to use it! 3. today we got someone who had an attitude that was really not needed on the phone - when I asked to speak with someone else to help us, I had to request this 3x before she would agree to let me speak to someone else.

September 22, 2021
Feedback source: the Internet
L
Leslie R.

«Great Customer Support»

Usability

Support

Features

5

Overall rating

Benefits:

The information I received has lots of information and very helpful to help keep charge backs low.

Drawbacks:

At this time I don't have any cons to speak about.

In sum:

Every time I call I get very helpful staff that guide me through the problems and come up with a solution. Always, helpful and friendly.

September 20, 2021
Feedback source: the Internet
Rachel W.

«Point of Rental switch»

Usability

Support

Features

5

Overall rating

Benefits:

We switched from a different system and POR has so many more reporting options and better functionality than we've ever had. There are so many more options on how to move around the system.

Drawbacks:

The only thing I've found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem.

In sum:

Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner!

September 8, 2021
Feedback source: the Internet
K
Kyle T.

«Innovative and reliable »

Usability

Support

Features

5

Overall rating

Benefits:

Continuing to innovate and improve the product continually. Always looking to improve the software but specifically with the input and through the lens of the rental operator and end user.

Drawbacks:

The only con that I can think of is that there are minimal choices for external integrations.

In sum:

We could not run our business efficiently without all of the integral products that are included in Point of Rental. All of these products combine to create THE singular solution for our rental business.

September 5, 2021
Feedback source: the Internet
V
Verified Reviewer

«Equipment Rental Store Owner»

Usability

Support

Features

4

Overall rating

Benefits:

Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

Drawbacks:

The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.

In sum:

Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

August 27, 2021
Feedback source: the Internet
J
Julie R.

«I've been using POR for about 2-3 years. I learn more functions weekly. Very happy with the product!»

Usability

Support

Features

5

Overall rating

Benefits:

Functionality is amazing. Learning weekly! We are definitely not using POR in all manners, so much to learn! Love the customer service and always willing to help us.

Drawbacks:

I wish delivery costs were able to be calculated by entering zip codes and not regions. I'd like to be able and type in where the delivery begins and where it ends to calculate the cost, especially since we have 2-3 store locations.

August 25, 2021
Feedback source: the Internet
K
Karen A.

«Point of Rental»

Usability

Support

Features

5

Overall rating

Benefits:

It is so easy to use. Reports are just a click away. They understand the rental business so the software is perfect for our rental business.

Drawbacks:

There is nothing I do not like about the software.

In sum:

We love the software. If we ever need support they are always so very helpful. If they don't know the answer immediately they are really good at finding the answer and getting back to us.

August 22, 2021
Feedback source: the Internet
T
Tina O.

«Takes 3 times as long to do a transaction as necessary»

Usability

Support

Features

2

Overall rating

Benefits:

I like the credit hold feature under customer account, that's it! I'm only writing this part because I'm being told that my pro review is too short.

Drawbacks:

Too many steps to do anything, constantly need to re-enter credentials every time you switch menus. Need to go to 3-4 different menus to complete just 1 task.

In sum:

None

August 5, 2021
Feedback source: the Internet