Compare Critique и Optimum Feedback

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Critique, an online reputation management system by eZee manages all the reviews across the web and fortify the digital reputation of the propertie... Read more

A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses.

Rating
5 / 5
4.7 / 5
Risk Management software features
Response Management
Response Management
Reputation Management software features
Review Generation
Review Generation
Review Management software features
Review Monitoring
Review Monitoring
Marketing Analytics software features
Social Media Monitoring
Social Media Monitoring
Customer Experience software features
Sentiment Analysis
Sentiment Analysis
Advertising Agency software features
Campaign Management
Campaign Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Saves time

Benefits:

I can create a template and just click and send a thank you message (or another type of response) in one click. Reviews can be auto-translated into... Read more

I can create a template and just click and send a thank you message (or another type of response) in one click. Reviews can be auto-translated into my language. Good price.

Drawbacks:

You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..)

Summary:

Verified Reviewer
4 / 5

Great experience working with Optimum

Benefits:

Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have... Read more

Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have already seen an increase in reviews. I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right. There are no other platforms in this price range that perform at this level.

Drawbacks:

It seems like they are in a startup phase, which is both a positive and a negative. The platform itself is constantly improving, but there are a fe... Read more

Summary:

Great feedback generation tool. Super easy to use and helps mitigate bad feedback.

Ryan J.
5 / 5

How to get more Google Reviews

Benefits:

I like that the software is really easy to use, and that the customer service is second to none - if I have an issue they are always on hand. I als... Read more

I like that the software is really easy to use, and that the customer service is second to none - if I have an issue they are always on hand. I also like that since starting with the software just over a month ago, we have already had around 22 5 star google reviews which is amazing!!

Drawbacks:

It has been tough seeing some negative feedback coming through, however I am just using it as a positive to learn from our mistakes so that we don;... Read more

Summary:

The overall experience has been very good! I would highly recommend it to any business looking to get more Google reviews.

Samantha D.
5 / 5

Great product

Benefits:

Easy to use, I have rarely had any issues with this product

Drawbacks:

Sometimes cumbersome. It's not a huge deal but could be better

Summary:

Mark N.
5 / 5

Our company has been very happy with this service. We have been getting a lot of feedback from it.

Benefits:

Very user friendly! Great customer service representatives! Well worth the money! Would definitely recommend to other offices.

Drawbacks:

The only negative, which really has to do with the software our office uses, is that we have to enter every patient we want to send a review to sep... Read more

Summary:

Tracy M.

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