Who is this service for?

Over 1,000 tour & activity providers worldwide use TrekkSoft as their tour booking software. TrekkSoft helps manage multi-channel bookings, tour resources, schedules and more. Get in touch with us!

About TrekkSoft

TrekkSoft is trusted by tour and activity companies in 130+ countries across the globe. Convert more website visitors to booked guests and benefit from a payment gateway designed for the tour & activity industry. Use TrekkSoft to power multi-channel sales through OTAs like Expedia or GetYourGuide, through local resellers like DMOs or other industry partners. Manage your bookings, tours, schedules, resources and teams in one place. Schedule a demo with us today!

Average rating 4.3/5

Total score
4.3
“Ease of use
4.2
User support
4.4
Features
4

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Linux

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

TrekkSoft
http://www.trekksoft.com/
Set up in 2010
Switzerland

Features

Activities Booking
Booking Notes
Central Reservation System
CRM
Customer Support
GDS/OTA Integration
Group Reservations
Itinerary Creation
Multi-Day Booking
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quotes/Estimates
Rate Management

Reservations Management
Resource Management
Room Booking
Third Party Booking
Vendor Management
Waiver Management
Website Management

Alternatives TrekkSoft


Magni Hjertenes F.

«easy for low budget»

Usability

Support

Features

3

Overall rating

Benefits:

Easy to start using a bookingsystem with a low budget..

Drawbacks:

A bit difficult to set up availability.

In sum:

More than 75% of our guests book online.

September 26, 2021
Feedback source: the Internet
Francesca H.

«It Actually Works Consistently!»

Usability

Support

Features

4

Overall rating

Benefits:

The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

Drawbacks:

The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

September 12, 2021
Feedback source: the Internet
P
Patrick L.

«Pretty good overall although not simple at all at the beginning. »

Usability

Support

Features

5

Overall rating

Benefits:

System is very complete and complex but Customer support is very good. Website structure simple, attractive and can be modified with css to a large extent. Admin desk very extensive. Good link to Market place ( worldwide tour booking platforms)

Drawbacks:

It is not cheap at all compared to other systems. Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient. Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).

In sum:

After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off. After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results. So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months. I wish that the payment system was different ( less charges from bank transfers)

September 6, 2021
Feedback source: the Internet
E
Elena G.

«Happy, but I hope in future improvement »

Usability

Support

Features

4

Overall rating

Benefits:

What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part.

Drawbacks:

Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during.

In sum:

Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future.

August 13, 2021
Feedback source: the Internet
D
David M.

«excellent program »

Usability

Support

Features

5

Overall rating

Benefits:

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Drawbacks:

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

In sum:

excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet.

July 30, 2021
Feedback source: the Internet
K
Kelly H.

«Easy to set up, with quick and efficient customer service available when needed»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of set up and customer service, additional features being added each year as they continue to improve.

Drawbacks:

Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

In sum:

Ease of use for our customers and keeping our books up to date for upcoming tours.

July 13, 2021
Feedback source: the Internet
Y
Yolanda N.

«TrekkSoft is an excellent booking platform and we are very happy with it for the most part. »

Usability

Support

Features

4

Overall rating

Benefits:

Easy and fast experience for clients on the front end with great visual appeal and seamless integration with my own website. The booking process for clients is really easy for the most part and I also like that TS provides a free website on their own so that I keep both my own website up on our client computer in our sales office, but also another tab open with the TS site showing our tours and rentals as well. The TS site focuses on showing the tours in a boxed setting so it is super easy to find the one you are interested in on just one page. The two sites working together make is really easy for clients to find what they are looking for. I also looked at at least a dozen other platforms before choosing TS, and one of the biggest problems I found with other sites was that they didn't allow for Add-Ons at all, or if they did, they didn't allow for them to be showcased with photographs and full description. TS beats everyone out when it comes to best possible showcasing of any item you have for sale. TS also allows you to include those Add-Ons easily and simply during the booking process, which makes our up sale of all our Add-Ons a sure thing for almost every booking.

Drawbacks:

I would like to see a few more back end features for the tour operator personally. Such as having the print out of the booking contain all the items purchased by the clients for easy record keeping, such as the Add-Ons. Our company uses Add-Ons heavily so our clients have a more immersive touring experience. We offer 3 different kinds of picnics, hotels on some tours and even entrance fees for some of the tours, though these items never show up on the email that is sent to us to show the booking has been completed. It doesn't list the Add-Ons so we must therefore go back into the system as an extra step, click on the details button and then scroll through the list to see what other items may have been included. Though not a deal breaker by any means, it is inconvenient and time consuming. I would like to see in the future live people available to answer questions on the fly, rather than having to wait one or two days for them to get back to you after you've left a message on the chat line. If I have a question, it is usually involving a sale in that very minute so having to wait several days to even have someone acknowledge the question is frustrating as that means I must put my own clients on hold until TS gets back to me. A live chat person, at least during normal business hours in my country, would be a wonderful improvement.

In sum:

Great price, great platform, great visual content. Love the payments coming in once per month like clockwork. Thanks so much!

July 13, 2021
Feedback source: the Internet
Leon L.

«Very functional and versatile tool»

Usability

Support

Features

4

Overall rating

Benefits:

I really like versatility and functionality of software and how many partners it has. And of course customer support.

Drawbacks:

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

In sum:

Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps.

July 6, 2021
Feedback source: the Internet
Anita Vik B.

«A great way to boost your business and get lots of booking right away. »

Usability

Support

Features

4

Overall rating

Benefits:

-easy to learn and set up right -easy for customers to book -great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date -love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products - great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place. -Love the app - our guides can sell products while outdoors!

Drawbacks:

Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.

In sum:

Increased sales

July 1, 2021
Feedback source: the Internet
John Y.

«We use Trekksoft daily for all of tour operations.»

Usability

Support

Features

5

Overall rating

Benefits:

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Drawbacks:

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

In sum:

Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

June 30, 2021
Feedback source: the Internet