Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation. Learn more about Broadly
Review Management Software
We collected the best Review Management Software for your business in 2021. Compare product reviews and features, find new alternative tools and help your business to beat the competitors. Every business has unique characteristics, so we have compiled a software rating including descriptions, features, alternatives and compared with competitors. Find the perfect software for you.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. Learn more about Kenect
Trusted by 1,500+ Shopify DTC brands to capture and showcase high-impact social proof including customer ratings & reviews, feedback, UGC, and Q&A. Get the most out of every review with seamless integrations into your multi-channel marketing strategies including Facebook, Google Ads, Google Search, and Google Shopping. Track, measure, report on, and optimize all aspects of your customer marketing strategy. Learn more about Okendo
Hub by Thryv is built on top of Thryv's powerful end-to-end business platform. Ready-to-use business apps on the software platform help your franchisees view their jobs, messages, appointments, payments, reviews and more - all with ONE simple system. And it comes with 24/7 support. Give your locations the Thryv software platform. All the essential productivity tools, all in ONE place. Learn more about Thryv
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
Trustpilot is a customer review management tool best suited for medium to large-sized online businesses to connect and build trust with customers, giving every brand the power to turn consumer feedback into concrete results. Collect, manage, and display customer reviews to improve conversions, stand out in SERPs, and boost sales. Start a free account to get powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars, and more. Learn more about Trustpilot
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want. Learn more about Podium
DJUBO's hotel tech suite helps you, maximize your hotel's online & offline distribution with auto-sync Channel Manager & CRS to improve revenues, market your hotel better beyond traditional OTAs with Google Hotel Ads, TripAdvisor Integrations & Direct Booking Engine, streamline operations with its integrated Property Management System, manage your hotel's online reputation & reviews, and improve you decision making abilities with it's sales analytics & market intelligence tools. Learn more about Djubo
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Learn more about HappyFox Help Desk
SOCi is an award-winning localized marketing platform built specifically for multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. As central command¿ for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence. Learn more about SOCi
Usersnap is a feedback platform that helps software companies collect customer feedback and measure user experience (CSAT, NPS, CES). Also, track issues visually for QA, UAT and beta testing, and connect your systems with +2k integrations (Jira, ServiceNow, Zendesk, Zapier, etc.). Get all metadata (screen size, browser, browser errors, etc), screenshots, and screen recordings with every feedback item. Some customers include Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart. Learn more about Usersnap
TargetBay eCommerce personalization tool performs customer behavioral analysis and targets shoppers with the use of intelligent tools. Now, eCommerce store owners' can easily segment their database and send targeted message for improved ROI. TargetBay reviews and rating help collect customer reviews through innovative features. The drag and drop email builder helps them design intuitive mailers tuned for improved open and click through rate. Learn more about TargetBay
Chekkit is an all-in-one customer experience software. The Chekkit platform makes it easy to get great reviews online, be the obvious choice, and conveniently interact through all local channels like SMS, Facebook Messenger, Google Business Messages, Website Leads, and more. Chekkit offers a white-label platform for agencies to sell under their own brand. Learn more about Chekkit
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. Manage email & SMS review requests & offer coupons to incentivize your clients to leave a review on your shop. Import from Amazon, Aliexpress, and Ebay, and make your shop busy from the start. Display your product reviews using our highly customizable widgets and start increasing your store's social proof today! Learn more about Opinew
A reputation management platform that helps businesses monitor customer satisfaction, collect feedback, and generate positive online reviews. Rize offers custom review response writing to save businesses time and effort! The tool allows you to efficiently solicit feedback from your customers via email, text message, in-store kiosk or even printable "review us" cards. The tool integrates with Every review site - and focuses on the sites that matter most to your business and in your industry. Learn more about Rize Reviews
Cloud-based solution for businesses that helps automate and manage online customer reviews and brand reputation. Learn more about ReputationStacker
Stamped.io is a highly-rated Marketing Platform built for eCommerce businesses of all sizes, designed to boost sales and increase your customers' lifetime value. It offers a wide range of conversion boosting tools: from review generation and customer loyalty to referral programs that maximize customer retention and engagement. Learn more about Stamped.io
Collecting high-quality testimonials is important to every business. But it's always been a long, painful game of back-and-forth. Endorsal streamlines the whole process by fully automating it, saving your business time and money. Increase conversions, build customer loyalty and strengthen your brand. Over 5,000 businesses use Endorsal's powerful testimonial automation tools. Sign up for a free trial and see why. Learn more about Endorsal
Rex helps companies of all sizes manage feedback and collect new positive reviews with the click of a button, sending a text message and email to your clients. Benefit from automatic reminders and automated referral requests. Review requests can be automated using Zapier. Rex makes it easy to display your good reviews as testimonials on your website, or on a custom Facebook tab. Learn more about Meet Rex
Review Management Software
Strong brand or company credibility on the Internet is vitally important, as many users make a purchase with online reviews taken into account. Product reviews, complaints and wishes appear anywhere - on forums, blogs, social media. Review Management Software will assist you in collecting feedback, stimulating existing users to leave reviews on a more frequent basis, and promptly respond to negativity.
What is Review Management Software?
At present effective business results require pursuing active communications policy on the Internet, creating a positive image and an impeccable public reputation.
Review Management Software is a set of measures taken in order to monitor media coverage, social media and search results, as well as to provide prompt responding to negative reviews and form positive public opinion.
Using Review Management Software one can easily find reference to their company online, compose reputation infographics, so the managers will be able to effortlessly neutralize the negative feedback, improve the brand impressions and restore its reputation.
- acquisition and processing of any company’s mentions;
- the result presented graphically and by reader-friendly reports;
- instant notifications if any information detected;
- search for posts and comments by keywords;
- monitoring comments and direct messages in a group of businesses;
- impact on the company image making;
- monitoring comments in groups of competitors;
- search for relevant opinions;
- customer response: handling negative feedback or expressing gratitude for a positive review.
- No missed profit because of unprocessed negative reviews.
- time efficient and high-quality review monitoring.
- Prompt customer solution.
- Timely response to negative feedback.
- Chance to improve the customer experience by free-of-charge replacement of goods or redelivery.
- Creating a favourable image on the net.
- Increasing customer loyalty.
- Conflict prevention in the future.
- Getting feedback.
- Gratitude for the positive feedback.
- Increasing the average purchase amount