Customer service management solution that helps businesses assist customers to solve queries on the various platforms. Learn more about Oracle Service
Compare Appbot и Bazaarvoice
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Appbot is used by 35% of the world's top charting apps to monitor and analyze reviews from the Apple, Google Play, Windows and Amazon app stores, g... Read more |
Bazaarvoice's shopper engagement platform gives you total control to collect, display, and distribute text and visual user-generated content (UGC) ... Read more |
| Rating | ||
| Risk Management software features |
Response Management
|
Response Management
|
| Agile Project Management software features |
Negative Feedback Management
|
Negative Feedback Management
|
| Review Management software features |
Review Monitoring
Review Notification
Review Request
|
Review Monitoring
Review Notification
Review Request
|
| Business Plan software features |
Social Sharing
|
Social Sharing
|
| Customer Experience software features |
Sentiment Analysis
|
Sentiment Analysis
|
| API Management software features |
Dashboard
|
Dashboard
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Be ahead! |
Easy to use, but UI may be too simple Benefits: I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typi... Read more I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result. Drawbacks: The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use. Summary: I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficie... Read more Expensive but adequate online review platform. Benefits: It did an efficient job of gathering our product reviews. Drawbacks: Expensive; not many remarketing tools available when we used it. Summary: Necessary but costly Benefits: We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions. Drawbacks: Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it. Summary: We have been able to get feedback on our products, generate reviews, and directly address consumer questions. |
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Great Way to Connect with Customers
Benefits:
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Drawbacks:
It's a bit pricy but in my opinion, worth the price.
Summary: