Compare Bazaarvoice и Qualaroo

Benefits:

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

Drawbacks:

It's a bit pricy but in my opinion, worth the price.

Summary:

Benefits:

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typi... Read more

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

Drawbacks:

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Summary:

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficie... Read more

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Benefits:

It did an efficient job of gathering our product reviews.

Drawbacks:

Expensive; not many remarketing tools available when we used it.

Summary:

Benefits:

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

Drawbacks:

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.

Summary:

We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

Benefits:

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targetin... Read more

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

Drawbacks:

The visuals on the dashboard should be worked on.

Summary:

I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

Benefits:

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any pro... Read more

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Drawbacks:

Some pricing tiers are a little bit high for my main market (Spain)

Summary:

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other t... Read more

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Benefits:

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson fea... Read more

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Drawbacks:

1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and fea... Read more

1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

Summary:

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for... Read more

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Benefits:

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to... Read more

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

Drawbacks:

I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

Summary:

My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.