Compare Perception и Trustpilot

Benefits:

Makes it easy for employees to give feedback in the form of a survey and at comments in text boxes.

Drawbacks:

There is nothing that I don't like about this software.

Summary:

Benefits:

Time management feature, which was recently added, is incredibly helpful. Extremely user friendly, and support rocks! :)

Drawbacks:

While the value is there, it's pricey. Sometimes we needed a lot of help setting up workflows, but support, again, simply rocks! They walked us ... Read more

While the value is there, it's pricey. Sometimes we needed a lot of help setting up workflows, but support, again, simply rocks! They walked us through it. Thanks Team !

Summary:

Made our business run more efficiently!

Benefits:

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize... Read more

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Drawbacks:

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much ... Read more

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Summary:

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Benefits:

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Drawbacks:

The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a... Read more

The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Summary:

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given th... Read more

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Benefits:

Trustpilot is the best feedback tool for companies to improve their processess. At AMP Groep it is our most reliable performance indicator. If we r... Read more

Trustpilot is the best feedback tool for companies to improve their processess. At AMP Groep it is our most reliable performance indicator. If we receive a lot of bad comments and low stars, we know we are not doing well. The other way around it is the same. If we do well, we receive 5 stars and good comments.

Drawbacks:

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer f... Read more

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it. Sometimes the customers posts a bad review but than doesn't respond to our reaction on the post.

Summary:

Overall, I think Trustpilot is a high value product for sharing and receiving feedback from the customers. Our customers know our business better t... Read more

Overall, I think Trustpilot is a high value product for sharing and receiving feedback from the customers. Our customers know our business better than we do ourselfs, so why don't listen to them while you can? One disadvantage: sometimes a bad reviews doesn't get a follow up while it's needed.

Benefits:

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that... Read more

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

Drawbacks:

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issu... Read more

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Summary:

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about... Read more

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed. Shockingly Trustpilot refused to take down the bad review even after we showed them proof in emails from the customer that they wouldn't remove the review unless we discounted one of our products by 50%. We had enough being taken advantage of by Trustpilots outrageous fees and contracts, then they allow customers to extort us, and customer service was horrible... we are SO glad we left!