Average rating 
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebo... read more
Who is this service for?
Customer service management solution that helps businesses assist customers to solve queries on the various platforms.
About Oracle Service
Customer service management solution that helps businesses assist customers to solve queries on the various platforms.
Product details
Starting price: |
1usd / per month more about prices |
Desktop & Mobile Platforms: |
Mac Windows Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| Oracle |
| https://www.oracle.com/ |
| Set up in 1977 |
| United States |
Features
Agent Interface
Auto-Dialer
Automated Routing
Campaign Management
Cataloging/Categorization
Chatbot
Collaboration Tools
Computer Telephony Integration
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Drag & Drop Editor
Feedback Management
Full Text Search
IVR / Voice Recognition
Knowledge Management
Mobile Interface
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Predictive Analytics
Quality Management
Queue Management
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Review Request
Rich Text Editor
Self Service Portal
Sentiment Analysis
SEO Management
Social Sharing
Survey/Poll Management
Text Analysis
User Management
Workforce Management
WYSIWYG Editor
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Oracle Service Reviews
6 opinions 4.3/5
«User and functional review»
Usability
Support
Features
Overall rating
Benefits:
Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy
Drawbacks:
Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.
In sum:
Over all very good product.
«Construction Management Advice for Local Municipalities»
Usability
Support
Features
Overall rating
Benefits:
Through this service I can determine the appropriate app that suit our business needs.
Drawbacks:
I don't like prospective vendors calling my office. I prefer email.
«Oracle PeopleSoft Enterprise HelpDesk»
Usability
Support
Features
Overall rating
Benefits:
Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.
Drawbacks:
Expensive product, Lack of customer support and help document/ online help , User interface can be improved.
«well organised and problem solver.»
Usability
Support
Features
Overall rating
Benefits:
Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.
Drawbacks:
I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.
«Rich with features if used in conjunction with correct business processors »
Usability
Support
Features
Overall rating
Benefits:
Wide range of features Stability pf the application Process centric, hence no loose ends local support
Drawbacks:
Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations
«The system is very easy to use.»
Usability
Support
Features
Overall rating
Benefits:
The system is very easy for both the applicant and the end user. I've never had any issues with this system.