Qualaroo

Benefits:

For me, it is the language transition that automatically converts the survey text to several languages. It helped me target a larger demographic, more than I expected.

Drawbacks:

Currently, there is no option to clone desktop nudges to mobile nudges. We have to create mobile nudges from scratch.

In sum:

We were experimenting with our website's performance on desktop and mobile. Qualoroo's popup surveys called Nudge proved to be the perfect tool for A/B testing. The on-site surveys captured user feedback on two alternative versions, and we were able to determine which platform is bringing more traffic.

Benefits:

No doubt, the USP of this customer feedback is its AI-powered sentiment analysis of the free-form text responses to understand customer's feelings.

Drawbacks:

There could be more advanced analytics for further in-depth assessment of survey responses, other than just identifying emotions like happiness, anger, joy, etc.

In sum:

In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not. This AI-powered sentiment analysis feature automatically calculates the sentiments behind the phrases used by the customers as a part of survey responses to understand their positive and negative feelings.

Benefits:

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Drawbacks:

Some pricing tiers are a little bit high for my main market (Spain)

In sum:

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Benefits:

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

Drawbacks:

The visuals on the dashboard should be worked on.

In sum:

I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

Benefits:

The tool offers tons of handy templates for someone, not an expert in crafting an effective survey or questionnaire.

Drawbacks:

In the free version, there are not many integrations available. You need to upgrade to a paid plan, depending on what you wish to include.

In sum:

For the last few months, our online sales were receding, and we could not figure out why. By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase. We rectified the processes and improved our website to offer a better experience to our customers.

Benefits:

I liked advanced reporting, branching and skip logic for the surveys and also the pop up surveys.

Drawbacks:

It would be great if they had industry specific templates.

In sum:

Installing parts always gives me a headache but it was different with Qualaroo. Its a simple tool that is easy to install and setup. It was easy to create surveys as well with many templates and different question types. I also appreciate tool support 21 languages.

Benefits:

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

Drawbacks:

I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

In sum:

My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

Benefits:

Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away.

Drawbacks:

The price of the tool is a bit on the higher side.

In sum:

Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

Benefits:

flexibility, usability, the speed we can generate insights and test the improvements again with our customers

Benefits:

Great targeting options (if you know which users you want to ask). White-labeling: our users felt that our product was asking them questions, not a third-party software.

Drawbacks:

It takes a bit of practice to get the targeting fine-tuned. Reporting dashboard could do with a bit of upgrading.

In sum:

I went for Qualaroo because we needed to target a very specific set of our product's users. Our new product was proving to be quite polarizing, with some users loving it and some unable to figure out the new features. We needed to know this group's pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns. We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.