Compare Helios Salon Software и Salon Advantage

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Summary:

It's an OK software but very expensive at $ USD/month. We're a tanning salon that's been in business for over 35 years. We've used Helios for the l... Read more

It's an OK software but very expensive at $ USD/month. We're a tanning salon that's been in business for over 35 years. We've used Helios for the last 17 years. The first five years of using the software only costed us $ in total, then the following 5 years costed an addition $. That's a total of $ for 10 years of usage. Now they want $ a month. That's $ a year. Why did it go up 500%? I'm not getting any extra features at all. Helios lacks: Decent reporting features. Sales upgrade features. Email and customer data features to keep it up to date. Plenty of bugs. Pros: cloud based services. tech support is fast, but sometimes rude. The manager of the company is nice Lots of reporting features, but still lacking some obvious ones.

Benefits:

I have had helios software for over 14 years recently was convinced by helios to to switch to helios 12 and was told it be cheaper [not true] first... Read more

I have had helios software for over 14 years recently was convinced by helios to to switch to helios 12 and was told it be cheaper [not true] first thing they did was increase the price. The only thing I have good to say about helios 12 is GOOD BYE!

Drawbacks:

Loved helios 11, but helios 12 is a nightmare. It completely shut me down three times in the course of a year. Problem is when you call tech suppor... Read more

Loved helios 11, but helios 12 is a nightmare. It completely shut me down three times in the course of a year. Problem is when you call tech support they don't answer which I kinda understand but you leave a message and they don't return your call, UNACCEPTABLE! The last time we had an outage we did get an email explaining their problem, THE NEXT DAY! It has issues on a weekly basis such as not communicating with tmax timer which is a new timer. At least 1 out 5 times when trying to set a Norvell spray booth you will have to completely shut down and start over. It will make you look like a fool in front of your customers. As I told helios management, after 14 years, with a heavy heart I'm changing software providers.By the way they will charge you to get YOUR data back from them! .

Summary:

Benefits:

We've been using it for years- very used to it- don't want to change.

Drawbacks:

Can be frustrating to look at reports- could be much more simple

Summary:

We have used this company for years. Whenever me or any of my employees call in to ask about an issue, they are almost always defensive and try to ... Read more

We have used this company for years. Whenever me or any of my employees call in to ask about an issue, they are almost always defensive and try to act like it's our problem (sometimes it is, sometimes it's not- we just need help!). Almost always condescending. It's very bizarre. The reason I'm writing this right now is because my employee called in today to report the system wasn't working- and the Helios employee on the phone was very rude and said it must be our internet. I called back 15 minutes later, talked to someone else that told me the whole Helios system was down. Unfortunately this situation was not surprising. I don't want to change systems- but likely will because of the rude customer service

Benefits:

it is simple and easy to use, if the program worked properly it would be great but I am never able to get into my reports or do important tasks.

Drawbacks:

Program constantly crashed and had errors. would email and call teq, they would never call me back on my personal number so when they would call th... Read more

Program constantly crashed and had errors. would email and call teq, they would never call me back on my personal number so when they would call the salon they would tell whoever was working that they would have to call back later.

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Summary:

I run a small group of salons and have been using Salon Advantage since 2004, I run my appointments, management reporting, marketing etc all throug... Read more

I run a small group of salons and have been using Salon Advantage since 2004, I run my appointments, management reporting, marketing etc all through the Salon Advantage software, it has helped my business grow from one salon to three. The SMART marketing is amazing and has to be seen to be believed. I highly recommend them to all salon owners who want to grow their business and make more money.

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Software is great, does everything we need it to do and the staff are top! Always deal with our problems within 24hrs (sometimes within the hour). ... Read more

Software is great, does everything we need it to do and the staff are top! Always deal with our problems within 24hrs (sometimes within the hour). Honestly a great set up, and its good that they're making updates all the time.

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Summary:

Easy to use, great for managing contacts and generating business. Support is excellent. No complaints.