Compare Salon Advantage и SuperSalon

Benefits:

Drawbacks:

Summary:

I run a small group of salons and have been using Salon Advantage since 2004, I run my appointments, management reporting, marketing etc all throug... Read more

I run a small group of salons and have been using Salon Advantage since 2004, I run my appointments, management reporting, marketing etc all through the Salon Advantage software, it has helped my business grow from one salon to three. The SMART marketing is amazing and has to be seen to be believed. I highly recommend them to all salon owners who want to grow their business and make more money.

Benefits:

Drawbacks:

Summary:

Software is great, does everything we need it to do and the staff are top! Always deal with our problems within 24hrs (sometimes within the hour). ... Read more

Software is great, does everything we need it to do and the staff are top! Always deal with our problems within 24hrs (sometimes within the hour). Honestly a great set up, and its good that they're making updates all the time.

Benefits:

Drawbacks:

Summary:

Easy to use, great for managing contacts and generating business. Support is excellent. No complaints.

Benefits:

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The tran... Read more

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Drawbacks:

Connecting The Brother Printer has been difficulyn

Summary:

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Benefits:

Technical support is and always has been excellent. Technical agents are always very helpful and see issues through to completion and satisfaction.... Read more

Technical support is and always has been excellent. Technical agents are always very helpful and see issues through to completion and satisfaction. For instance Tech Agent [SENSITIVE CONTENT], stayed on phone for nearly 1.5 hours staying after his shift for almost 30 minutes to go above and beyond to help complete and resolve issues.

Drawbacks:

Just increased monthly cost by almost 3X (unaware of the corporate politics but fairly sure that this increase was the result of pressure/mandate f... Read more

Just increased monthly cost by almost 3X (unaware of the corporate politics but fairly sure that this increase was the result of pressure/mandate from outside influences)

Summary:

Despite the significant increase in price, service and support provided has always been very good and overall have been very satisfied with SuperSalon

Benefits:

[SENSITIVE CONTENT HIDDEN] is an amazing technical support person. Our system has some complex set-ups that are not common for this software. [SE... Read more

[SENSITIVE CONTENT HIDDEN] is an amazing technical support person. Our system has some complex set-ups that are not common for this software. [SENSITIVE CONTENT HIDDEN] has been able to correct some major issues that have caused our system not to perform accurately as well as getting many credit card processing issues resolved. Over the years he has been the go to guy for the hardest of issues. He is very knowledgeable, patient and has great follow up. Many things have frustrated us about the software, but [SENSITIVE CONTENT] and a few others[SENSITIVE CONTENT HIDDEN] have saved the day for us.

Drawbacks:

There are glitches. There are too many steps to some of the processes. we are high volume salons and we have clients stare at us while we get them... Read more

There are glitches. There are too many steps to some of the processes. we are high volume salons and we have clients stare at us while we get them checked in and out. Its usability is could be simplified. It does not seem to be designed with a non-technical person in mind. It also lacks some usability conveniences especially in the inventory and ordering end of things. I wish we could change the print set up of reports too. Some are SO small to read.

Summary:

It has improved as I learn my way around over the years. there have been some updates that have helped but I would like to see usability streamlin... Read more

It has improved as I learn my way around over the years. there have been some updates that have helped but I would like to see usability streamlined more. I really like the chat help feature on ioffice. I would gladly speak with a software design specialist and discuss some of the issues we as a company experience.

Benefits:

Love how professional a look it gives to the salon! Also the ability to focus on and communicate to guests different services, retail promos, and o... Read more

Love how professional a look it gives to the salon! Also the ability to focus on and communicate to guests different services, retail promos, and our rewards program.

Drawbacks:

Initial cost investment is not inexpensive. You have to get the Tv and mount (hardware) then buy the system

Summary:

The customer service from [SENSITIVE CONTENT] in this department is outstanding. He is there to walk you through set up, to work through any issues... Read more

The customer service from [SENSITIVE CONTENT] in this department is outstanding. He is there to walk you through set up, to work through any issues that arise,; he really cares that i get this working on my time frame and will even take his off time, if needed to get it done. Also once you are implementing the software, he will help to create and add images as needed, way after the initial set up is done! He is impressive and a pleasure to work with.