Rosy

Benefits:

Easy navigation and great customer service

Drawbacks:

We are not able to sell gift certificates through this program. It is helpful for a spa to offer gift certificate and have the ability to email to the client.

In sum:

I switched to Rosy Salon Software over a year ago. The customer support team made the move smoothly from my old software to Rosy. Customer service scores a 10. They are very knowledgeable and go the extra mile to make sure your questions are answered/resolved. The program is easy to navigate and a great tool for any business.

Benefits:

The availability from my phone and that I can just access everything from wifi .. I am able to check my schedule and change anything I want from Home

Drawbacks:

That wifi is our oe slow that I can't access.. even from work.. it is sometimes slow if the wifi isn't working

In sum:

Easy to use and able to look at your schedule and book clients from wherever you are

Benefits:

It has all the features I need to capture client information and formulas. The easy to pull up client history is also great.

Drawbacks:

From the perspective of a 2 person salon the cost is a bit high.

In sum:

My salon has used Rosy for 7 years now. We've enjoyed it from the beginning, but over the years several updates have made it run even smoother. It keeps up organized and running smooth!

Benefits:

Ease of use and cost.

Drawbacks:

report options for refined information and checkout a little slow due to what seems like extra steps

In sum:

Rosy Definitely moving in a better direction in the mobile apps. Need improvement in report separation and would like a more state of the art change to the credit card processing. At least more streamlined and quicker.

Benefits:

A very customizeable salon software system. Ability to change timing for different services and providers, and color coding options were nice but not overwhelming. Extensive reports. Great email marketing which included premade templates and easy way to select the custoemrs to receive the email campaign and tracking.

Drawbacks:

Reports all pulled and displayed data differently. Some would add odd things into names like "new request" which made compiling data a pain as you had to clean up each report to match another to compare information. Customer support was close to nonexistant, and every problem you had was essentially "your fault, not the software" and more often than not resulted in a work around to do a basic task. Outdated appearance. Confusing menus for settings. Software was regularly nonresponsive or completely down for random amounts of time in the middle of the day. Terrible when your whole software is cloud based. Inventory was always a mess - not a perpetual system and if there was ever a time where your inventory dipped into the negatives due to an error, it would disregard that when receiving more inventory in the future through an order.

In sum:

Overall, Rosy was a decent program which failed to truly fine tune it's core services before trying to add on a lot of other features.

Benefits:

Convenient

Drawbacks:

Mobile features

In sum:

I am a salon manager & stylist. I've been using Rosy for over 3 years now. This lastest update improved mobile function which I appreciate but removed the ability for me to do my Manager duties. I rely solely on my mobile device while in the salon and I'm extremely frustrated that I can no longer Mangage Employees, Orders, or Inventory. I hope these features will be accessible via mobile in the near future.

Benefits:

Their customer and price. Just a phone call away for any questions I have. I've never been on hold for more than a few minutes. Their price is affordable. Bring from Canada and buying American product I'm always needing worry about the cost after exchange.

Drawbacks:

I can't customize the taxes. I had to come up with a different way for it to work for me.

Benefits:

easy to use- many features

Drawbacks:

nothing

In sum:

From the very first moment of setting it up, Rosy support was there every step of the way. This program is so easy to use. Our clients absolutely LOVE getting the text and email reminders. It has cut down on our no shows dramatically. I love that if I'm on the go I can check/book my schedule wherever I am. I don't know why we waited as long as we did. You won't be sorry that you went with Rosy! It's the BEST!!!

Benefits:

Everything! Easy to use, easy to program, easy to run from multiple devices in multiple locations, never have an issue signing on, POS system rocks. My life has been made so much easier with Rosy!

Drawbacks:

Not a fan of handing clients a tip worksheet and then a separate receipt to sign for credit card payments, no way to build in cleanup/checkout times into services. Otherwise, that's it.

In sum:

Oh my goodness! This software rocks and has pretty much everything I need for my business. It is intuitive, easy to use and look at, you don't get nickel and dime for every extra, the extra marketing package is well worth the money (great client feedback, especially regarding text reminders), and customer support is always helpful. The only two cons I've run into, and have mentioned to the support team, are that you have to print out a separate receipt and hand it to your customers to fill in the tip amount (which I feel is presumptuous and rude) and then print another for them to sign. In an industry that often, but not always involves gratuity, that just seems rather pressuring. The other is that there is no option to build in check out/cleanup time with appointments. There is a processing time option, but no way to add cleanup time without your clients thinking that their 60 min facial is now 75 minutes, like what their reminders tell them. Those are the only two downfalls I've found to date, but I can work around those issues until they are fixed. I highly recommend Rosy! I don't have to log on and off every time I want to use the system, have it running on iPads and Macs and PC's with no issues or delays in processing or loading, and can also have clients securely store their cc info for future bookings, phone orders, and cancellation fees. I love Rosy!

Benefits:

It's easy to use and has great features!

Drawbacks:

The reporting isn't as detailed as it could be.

In sum:

I have used Rosy since 2008 and have never had any issues at all. Very reliable and has always done what I needed it to do. Client connection is so important and Rosy makes it so streamlined and very easy to do! I constantly get updates and new features! Love Rosy!