Who is this service for?

ServiceLedger is a service management solution designed for any field service company requiring strong scheduling, dispatching and invoicing functionality.

About ServiceLedger

ServiceLedger Software is designed for field service organizations requiring powerful service tracking, scheduling, dispatching and invoicing functionality. ServiceLedger is focused on your success and provides measurable results that you can easily identify and realize. ServiceLedger is primarily designed for U.S., Canadian and Australian markets, however can be used in other markets.

Average rating 3.9/5

Total score
3.9
“Ease of use
4
User support
3.6
Features
0.1

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

ServiceLedger
http://www.serviceledger.com
Set up in 1998
United States

Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Class Scheduling
Commercial Properties
Contact Database
Contract/License Management
Customer Database
Customer Management
Dispatch Management
Document Imaging
Electronic Signature
Employee Scheduling
Equipment Management

Facility Scheduling
Fixed Asset Management
For HVAC Companies
For Schools
Group Scheduling
Incident Management
Inspection Management
Inventory Control
Inventory Management
IT Asset Management
Job Costing
Job Management
Knowledge Management
Lead Management
Maintenance Scheduling
Mobile Access
Mobile App
Multi-Location
Online Time Clock
Payment Collection in the Field
Preventive Maintenance
Quotes/Estimates
Real-time Scheduling
Recurring Appointments
Release Management
Residential Properties
Resource Scheduling
Room Booking
Room Scheduling
Routing
Scheduling
Self Service Portal
Service Catalog
Service History
Service Reporting
Space Management
Technician Management
Ticket Management
Vendor Management
Visitor Management
Work Order Creation
Work Order Management

Alternatives ServiceLedger


B
Blake E.

«We have it. We love it. Saves us time and money.»

Usability

Support

Features

5

Overall rating

Benefits:

Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.

Drawbacks:

Wish it was free. :-)

In sum:

A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

September 20, 2021
Feedback source: the Internet
k
kathy j.

«don't know about hvac but GREAT tracking landscaping hours.»

Usability

Support

Features

5

Overall rating

Benefits:

relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use.

Drawbacks:

would love a version in Spanish.

In sum:

A+ Was trying to do it in excel. This is easier and a VAST improvement.

August 7, 2021
Feedback source: the Internet
C
Cheri E.

«Not worth it»

Usability

Support

Features

1

Overall rating

Benefits:

The software has a mobile app that technicians can use to enter time entries.

Drawbacks:

Not capable of keeping accurate records Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS Zero customer service Very long wait times for required updates and fixes No response to complaints or concerns..... ever.

In sum:

This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.

May 16, 2021
Feedback source: the Internet
j
jaime g.

«great software needs better customer service»

Usability

Support

Features

4

Overall rating

In sum:

I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

April 28, 2021
Feedback source: the Internet
J
Jeff S.

«service ledger not so good for hvac industry»

Usability

Support

Features

2

Overall rating

Benefits:

this software has a lot of features for a fair price.

Drawbacks:

used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done.

In sum:

Would not recomend this product.

March 30, 2021
Feedback source: the Internet
D
Debbie O.

«Service Ledger is a Powerful tool!»

Usability

Support

Features

5

Overall rating

Benefits:

Very user friendly! Easy to use and very comprehensive

Drawbacks:

None listed

In sum:

Very much so! Service Ledger is an asset to our company!

January 2, 2021
Feedback source: the Internet
T
Tammy K.

«Great Product & Support»

Usability

Support

Features

5

Overall rating

In sum:

Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us. We would highly recommend ServiceLedger.

December 25, 2020
Feedback source: the Internet