Trumba Connect

Benefits:

I like how truly customizable this software is. We've been able to tweak it to fit all of our users needs whatever those might be.

Drawbacks:

Sometimes it's hard to find or remember where to change certain features because they can become buried within the program.

In sum:

I love that the product is so customizable and even better is the customer service. If I can't find how to do something in a help article your guy is ON IT. He always is happy to help and goes above and beyond, replying to my emails typically in less than 24 hours and often with more information/explanation than I was asking for. This is SO RARE with tech companies and I just can't say enough about how wonderful it is to be assisted and taken care of so well with Trumba.

Benefits:

Trumba is very easy to use and the data entry component is quick. Making revisions or changes is also very user friendly and hassle free.

Drawbacks:

The color legend to ID certain items is off sometimes on the admin side (only complaint I have) so it makes it difficult to differentiate the data we are looking at.

In sum:

The customer service is great and we are able to customize the software with the support of Trumba's IT with no problem.

Benefits:

We selected Trumba for our grassroots nonprofit in 2009. Our goal was to build community and to highlight positive areas of our community. Our account representative made this an easy solution. It takes little technical knowledge to operate and is easy to deploy. We had the same Trumba contact for the entire twelve years we utilized Trumba, which is unheard of in this day and age.

Drawbacks:

Any issues I had were addressed with new releases of the product.

In sum:

Great experience with Trumba, and the only reason we are leaving is our non-profit has ceased to exist.

Benefits:

I like that this software is easy to use and could be adapted for our hospital program's settings.

Drawbacks:

The only thing that hasn't been perfect is the ability to shedule a series with multiple classes. I am having a hard time linking the classes as a series and not have them look like individual classes.

In sum:

Our overall experience has been amazing! [SENSITIVE CONTENT HIDDEN] was a wonderful contact person to help get us started, and [SENSITIVE CONTENT HIDDEN] has been great with the ongoing support. He is friendly, responds quickly, and makes the system easy to navigate and use. The price was also better than other systems we were considering.

Benefits:

Being able to review submitted events, set up multiple calendars and event lists for different programs and topics, using various layouts that are easy to style using a global style with instance-based overrides, using custom event properties,

Drawbacks:

Getting lost finding the settings to change the display and contents of an event list

In sum:

Trumba is flexible and lets you do a lot, and they have very good documentation and support staff to guide you along. Sometimes configuration and settings can be a bit overwhelming and confusing, but at least those options exist, unlike other vendors who don't allow much customization or charge you extra for it. I think Trumba is great value - it's more expensive, but it lets you do more.

Benefits:

The event registration feature has been extremely useful. We've utilized this for numerous virtual and in-person events over the years. We can gauge interest in an event, set capacity and waitlist, email registrants and set custom confirmation and reminder emails. This feature has saved us time developing something equivalent in-house. We also use the event submission form feature to "reserve" space in our student computer labs and also to reserve equipment in our design center build labs. When users submit, the "reservation" is sent to the "Need Approval" calendar and then the calendar admin can approve or deny the reservation.

Drawbacks:

I sometimes get lost in the settings especially when dealing with field forms and overrides. However, anytime this has happened, I just reach out to the exceptional support staff and receive effective guidance quickly and professionally.

In sum:

I have worked with several third-party vendors for various solutions and can honestly say that the folks at Trumba are incredibly responsive and easy to work with. They're always thinking of creative ways to meet our needs, no matter what we toss their way.

Benefits:

It has SO many features, you will likely be able to do anything you want to do with a calendar. That's what my organization uses it for. You can set up a form for people to submit events, but have those submitted events go to calendars for review (not on your website) and then you can move them to actual calendars on your website. That saves time and is a very convenient feature! There are lots of spuds available, and they are very reliable.

Drawbacks:

It is not very user-friendly in my opinion. I have a rockstar expert of Trumba on my team, and he explains things to the rest of my team in very straightforward and a clear manner. When he explains, it makes sense and you wonder why you didn't think to check a specific place for a setting or why you haven't been using a specific process from the beginning. But then you get into Trumba and...you get that horrible user interface. If you are not using this every day, be prepared to re-learn how to do things in here for the rest of your life. That said, again, this is a powerful and effective program with many features. It's just frustrating sometimes. :/

In sum:

You can do nearly anything imaginable with this calendaring software. I really like that people can submit their own events for me to review before publishing, which saves me SO much time.