Compare EFI Process Shipper и FreightPOP

Benefits:

It has a lot of functionality and eases the day to day operation of shipping and batch shipping.

Drawbacks:

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of feat... Read more

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of features we could use more, but don't have the resources to apply them. Also when batch importing and there is an error, it doesn't always tell you what the error exactly is.

Summary:

Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for add... Read more

Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for address corrections and reshipping of items

Benefits:

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's t... Read more

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's to perform the same function. Process Shipper also integrates with our ERP system and makes it easy for getting information to our customers in real time.

Drawbacks:

The integration to our ERP system has had some hiccups and we are still trying to master these issues.

Summary:

Benefits:

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order s... Read more

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order selector that is now used in the product by default as this makes the most sense but our terminology with color coding appears to still be in the code.....

Drawbacks:

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough upd... Read more

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough updates through out the year to make the software better compared to some other software we use for our ware house management system they are constanlty making updates and improving the UI. Unable to customize packing lists based on customer, Unable to customize email or the subject line of the emails these are basic things today from other companies. Shipping software is now being advertised on TV with more features and I am being asked why are we suing this outdated software. I have a list of things that we would like to have done. Other software packages on the market are way ahead in features and functionality. Like using custom UPS or FedEx labels that might have additional information on them.

Summary:

For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UP... Read more

For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UPS worldship and FedEx ship manager now for other services that Process Shipper does not support.

Benefits:

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates... Read more

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates. We did not get to the volume discounts flow into our cost system.

Drawbacks:

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper ... Read more

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper is not good and seems to be getting worse. EFI has made improvements in getting their Monarch support teamed trained somewhat in ProccessShipper and the integration. It seems when they have to get the ProcessShipper development team involved the support stalls. I actually have a ticket that has been open since February of 2018. After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code. Even after finding the issue, I cannot get this fixed. We have a second issue where XMLS are not generated. This has been ongoing for a long time. With no feedback from EFI other than, no the XML isn't created and we don't know why, I believe my team is on to a reason. We are still investigating. It seems we pay a lot of money for support to have to dig ourselves for the root cause of software shortfalls.

Summary:

The product as a whole is good. With integration back to MIS we save time in capturing costs. Support needs improved--see above.

Benefits:

It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy,... Read more

It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy, you can also have direct connection with the process, compare time and prices, track the shipments easily and analyze the information through graphics that the get you automatically, with this app you can save money and time easily, is the best for your business.

Drawbacks:

It can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific... Read more

It can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific aspect of the app to improve your business and later use others.

Summary:

Benefits:

Carrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options.

Drawbacks:

Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and i... Read more

Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM.

Summary:

It's been a love hate experience but the FP development team strives extremely hard to perfect their solution. A few more fixes/enhancements and no... Read more

It's been a love hate experience but the FP development team strives extremely hard to perfect their solution. A few more fixes/enhancements and nothing in the marketplace will be able to contend.

Benefits:

I need to ship fast - FreightPop allows for multiple quotes in one place making it easy to choose the most cost-efficient option for our business.

Drawbacks:

There is a learning curve for amenities other than pulling shipping quotes.

Summary:

Our business now has a reliable history of all of our shipping, giving us better data to analyze our process and our shipping costs.

Benefits:

A bill of lading was easy to produce and the rates were side by side with carriers

Drawbacks:

Certain carriers had issues that were never resolved

Summary:

I felt that support was a little slow in responding to certain issues I had with the software