Compare EFI Process Shipper и ShipRush

Benefits:

It has a lot of functionality and eases the day to day operation of shipping and batch shipping.

Drawbacks:

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of feat... Read more

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of features we could use more, but don't have the resources to apply them. Also when batch importing and there is an error, it doesn't always tell you what the error exactly is.

Summary:

Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for add... Read more

Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for address corrections and reshipping of items

Benefits:

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's t... Read more

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's to perform the same function. Process Shipper also integrates with our ERP system and makes it easy for getting information to our customers in real time.

Drawbacks:

The integration to our ERP system has had some hiccups and we are still trying to master these issues.

Summary:

Benefits:

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order s... Read more

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order selector that is now used in the product by default as this makes the most sense but our terminology with color coding appears to still be in the code.....

Drawbacks:

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough upd... Read more

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough updates through out the year to make the software better compared to some other software we use for our ware house management system they are constanlty making updates and improving the UI. Unable to customize packing lists based on customer, Unable to customize email or the subject line of the emails these are basic things today from other companies. Shipping software is now being advertised on TV with more features and I am being asked why are we suing this outdated software. I have a list of things that we would like to have done. Other software packages on the market are way ahead in features and functionality. Like using custom UPS or FedEx labels that might have additional information on them.

Summary:

For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UP... Read more

For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UPS worldship and FedEx ship manager now for other services that Process Shipper does not support.

Benefits:

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates... Read more

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates. We did not get to the volume discounts flow into our cost system.

Drawbacks:

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper ... Read more

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper is not good and seems to be getting worse. EFI has made improvements in getting their Monarch support teamed trained somewhat in ProccessShipper and the integration. It seems when they have to get the ProcessShipper development team involved the support stalls. I actually have a ticket that has been open since February of 2018. After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code. Even after finding the issue, I cannot get this fixed. We have a second issue where XMLS are not generated. This has been ongoing for a long time. With no feedback from EFI other than, no the XML isn't created and we don't know why, I believe my team is on to a reason. We are still investigating. It seems we pay a lot of money for support to have to dig ourselves for the root cause of software shortfalls.

Summary:

The product as a whole is good. With integration back to MIS we save time in capturing costs. Support needs improved--see above.

Benefits:

This web based software is perfect for us. It allows us to have one central tracking system because all the tracking numbers pull up in one locatio... Read more

This web based software is perfect for us. It allows us to have one central tracking system because all the tracking numbers pull up in one location. It is super easy to use. And you can even copy paste multi-line shipping info right into the shipping fields. I love that I can send a label to the printer from anywhere on the globe too.

Drawbacks:

The address book isn't really useful. It would be nice if it auto saved addresses and had a better way to search for them.

Summary:

Benefits:

Too many to list really. Integration, support, web-based platform. If you use Quickbooks Online and need fulfillment this is the best software we ... Read more

Too many to list really. Integration, support, web-based platform. If you use Quickbooks Online and need fulfillment this is the best software we have ever found. This completely changed our business. Access to the UPS DAP program has increased our bottom line profit and top line revenue. We left FedEx for this reason. From a management perspective, Shiprush improved employee efficiency and work environment. Shipping became an easy task for anyone our facility. No longer was there a training curve or employee who could not ship. Can not say enough about Shiprush.

Drawbacks:

None that I have found yet. When ever their is a tech issue, the support chat team is always there with help and solutions.

Summary:

Amazing. Integration with our QBO software was simple. Order errors were gone. Tracking backfill information to QBO is done automatically. Shipru... Read more

Amazing. Integration with our QBO software was simple. Order errors were gone. Tracking backfill information to QBO is done automatically. Shiprush is like having a shipping manager on staff.

Benefits:

When it's working properly it's a great package. You can find which carrier has the best prices, easy to upload spreadsheets with data and most of ... Read more

When it's working properly it's a great package. You can find which carrier has the best prices, easy to upload spreadsheets with data and most of the time support is helpful.

Drawbacks:

We have been using ST for about 8 years. When working, works well. We have a lot of problems with their "cloud" and printing and when it detached i... Read more

We have been using ST for about 8 years. When working, works well. We have a lot of problems with their "cloud" and printing and when it detached itself from your network it creates a lot of havoc. Once it does it takes 15-30 minutes to get it back online so this is time you have to pay employees needlessly. Customer support has gotten a little better than a couple years ago. We went through a time that trying to reach support was impossible and when you did, they were very rude but this past year it has improved tremendously.

Summary:

I'm on the fence with the software because when it's working it's awesome but because of the cloud issues It's frustrating and wish we could use it... Read more

I'm on the fence with the software because when it's working it's awesome but because of the cloud issues It's frustrating and wish we could use it offline but they insist on their web based application.

Benefits:

We love the ease of rate shopping for this software.

Drawbacks:

Sometimes the software is down but usually not for long.

Summary:

We love the ability to quickly filter out our daily shipments and have our shipping team rate shop the best possible rates.