EFI Process Shipper

Benefits:

It is very nice to have one software product to use to ship daily for packages - whether shipping USPS, FedEx, or UPS. And it is nice to ship internationally and have the paperwork printed - that was a great time saver. It is also very nice to be able to set up how you want to pass along the shipping costs to your customers - either at listed rates, or at your discounted cost, or at some other determined calculation.

Drawbacks:

It would be nice to be able to pass along the selling cost of shipping and the actual cost of shipping back to Sage 300 for storage with each order. It would also be nice to know how many packages per order were sent out - with all the tracking numbers (yes, it is usually possible to see the other packages once you have the master tracking number - well except for USPS). Support documentation is old and not too detailed and it is also not easy to access.

In sum:

Our overall experience with has been relatively good. Technical response time is getting better and they are addressing more of our issues with certain types of shipments. You may have to follow up a few times to get an issue addressed, but the product has mostly allowed us to ship in the ways we needed to.

Benefits:

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates. We did not get to the volume discounts flow into our cost system.

Drawbacks:

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper is not good and seems to be getting worse. EFI has made improvements in getting their Monarch support teamed trained somewhat in ProccessShipper and the integration. It seems when they have to get the ProcessShipper development team involved the support stalls. I actually have a ticket that has been open since February of 2018. After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code. Even after finding the issue, I cannot get this fixed. We have a second issue where XMLS are not generated. This has been ongoing for a long time. With no feedback from EFI other than, no the XML isn't created and we don't know why, I believe my team is on to a reason. We are still investigating. It seems we pay a lot of money for support to have to dig ourselves for the root cause of software shortfalls.

In sum:

The product as a whole is good. With integration back to MIS we save time in capturing costs. Support needs improved--see above.

Benefits:

Integration with EFI Printsmith Fasttrack

Drawbacks:

The speed to process a shipment can exceed 3 minutes

In sum:

Still too early to tell. Just need to get the speed figured out

Benefits:

This software is very easy/straight forward to use.

Drawbacks:

The international shipment process will not work for my company using Fedex.

In sum:

This program, to me is way more helpful and useful than UPS worldship . From saving adresess to getting quotes on pricing i would pick this software every time.

Benefits:

ProcessShipper gives us a single screen to unify all of our shipping options from parcel to LTL. Plenty of options available to fit your companies specific needs.

Drawbacks:

The software isn't very intuitive to use and doesn't feel like a unified system. Features that have been added come across as "patched-in" and not designed consistently with many of their other components. Updating the software is still a manual process.

In sum:

Overall our experience has been positive.

Benefits:

That for the most part it works like it should. Integration with UPS and Fedex works well. And the ability to important mass quantities of drop shipments and have them show up in pace is great.

Drawbacks:

Some features need to be more controllable, i.e. if you modify an address do not make a new shipment in pace, just modify the existing shipment). The lag is awful. It is even worse on the first load of the day. And the UI is atrocious. Considering Pace has been given some love in the UI department, it seems process shipper has been left in the stone age.

In sum:

It's been okay. I wish it were better and more modern, but it is doing the job needed at the moment.

Benefits:

The only redeeming quality of this software is that it integrates with out MIS EFI Pace.

Drawbacks:

It is slow. It is buggy. The install/upgrade process is very clunky. They never proactively tell you about updates. Did I mention it is slow. When doing bulk shipments the import will fail and you will get a completely unhelpful generic error so it is hard to troubleshoot what the error is. International shipments generally don't work. Adding special services like insurance or Saturday delivery is hidden where an occasional user couldn't find it. You have to have a seperate login than other EFI products. It doesn't play nice/the same with all browsers. It doesn't print to network printers well.

In sum:

Overall Process Shipper is the worst piece of software in our entire organization. There are much better options out there and I can't wait to switch.

Benefits:

I like the fact it connects with pace and I can do 90% of my shipping in one place. The customer service reps I've worked with are phenomenal.

Drawbacks:

The amount of waiting every time I click something. The fact when I click the enter key it overwrites everything I added and restores the shipment to what it was from pace. I can't organize my box types. I can't name my ship via codes what I want, they have to match the four digits in pace. Adding ups surepost would be helpful. An updated manual that isn't from 2017 would be great too.

Benefits:

what we like the most about process shipper is the combination of different shipping carriers into one easy to use software. this gives us a uniform interface that makes training new shippers very easy. Adding new carrier accounts is also very easy to do. we also use ePace and process shipper integrated with it very easily.

Drawbacks:

the only problem we really have with the software is a batch related issue were we can not assign a different international bill too person.

Benefits:

None at this time because EFI cannot return calls to get me upgraded!

Drawbacks:

I have been working with EFI for 2 months trying to get answers so I can get Process Shipper installed on our PACE system. I have called the EPI people who are in charge of Process Shipper and leave them voicemails and emails with no response. I am constantly chasing these people to call me back and get the answers I need to I can complete the steps needed to install the software.