ShipRush

Benefits:

This product is very user-friendly and easy to use.

Drawbacks:

I don't have any as of now. This is a great product.

Benefits:

It is super easy to integrate with your endicia or stamps.com account and UPS accounts if you have one.

Drawbacks:

Nothing really. Maybe it could run a little faster, but that's honestly all I can think of

In sum:

We have had a great overall experience with Shiprush. Easier to use than a couple of the competitors

Benefits:

Great shipping label platform for a reasonable price.

Drawbacks:

It is difficult to upload csv files with customer lists to Shiprush.

Benefits:

The ease of using ShipRush is high on my list of qualities that keep me using it every day.

Drawbacks:

The tracking in ShipRush doesn't qualify easily for claims when the carriers lose or damage products. There are quite a few steps necessary to process claims because of this.

In sum:

Overall, very happy with almost all aspects/benefits of ShipRush.

Benefits:

When it's working properly it's a great package. You can find which carrier has the best prices, easy to upload spreadsheets with data and most of the time support is helpful.

Drawbacks:

We have been using ST for about 8 years. When working, works well. We have a lot of problems with their "cloud" and printing and when it detached itself from your network it creates a lot of havoc. Once it does it takes 15-30 minutes to get it back online so this is time you have to pay employees needlessly. Customer support has gotten a little better than a couple years ago. We went through a time that trying to reach support was impossible and when you did, they were very rude but this past year it has improved tremendously.

In sum:

I'm on the fence with the software because when it's working it's awesome but because of the cloud issues It's frustrating and wish we could use it offline but they insist on their web based application.

Benefits:

Too many to list really. Integration, support, web-based platform. If you use Quickbooks Online and need fulfillment this is the best software we have ever found. This completely changed our business. Access to the UPS DAP program has increased our bottom line profit and top line revenue. We left FedEx for this reason. From a management perspective, Shiprush improved employee efficiency and work environment. Shipping became an easy task for anyone our facility. No longer was there a training curve or employee who could not ship. Can not say enough about Shiprush.

Drawbacks:

None that I have found yet. When ever their is a tech issue, the support chat team is always there with help and solutions.

In sum:

Amazing. Integration with our QBO software was simple. Order errors were gone. Tracking backfill information to QBO is done automatically. Shiprush is like having a shipping manager on staff.

Benefits:

Ease of use, Reliability, webstore connectivity.

Drawbacks:

Shipping history lookup is a little slow.

In sum:

Excellent, replaced Endicia with Ship Rush and we are happy!

Benefits:

Our decision to use ShipRush was based on the fact that it allowed the easiest use when not tied to a web store or other database and because it allowed, with our representative's approval, UPS negotiated pricing to be shown. We needed a software that would handle shipper pricing amalgamation and would allow us to just put in an address and print a label. It has lots of other features, but did not penalize people for just needing the basics. We sometimes use the fancier features, but ShipRush helped make our daily grind much easier. If we end up needing to integrate into a web store database, we know we can always grow.

Drawbacks:

Most of the features are very nice although the label printing has a tendency to break. It uses a web print interface which resides in the tray on Windows and somehow pulls labels from the web and sends them to our local printer instead of simply printing to our locally attached printer. This gives the option to print to any printer within your organization but it is not always stable. It would be nice if the software had the choice to connect to the local printer OR use the web print option. The only feature we have really fretted over is the print module, the other issues have mainly been connectivity during the holiday season - and at least half of that is not ShipRush but the shippers themselves having overloaded servers.

In sum:

ShipRush has been very useful. The support team has been friendly and not condescending. The software (web interface) seems very stable and has been very useful. In fact our shipping department revolves around ShipRush now. One ring to rule them all.

Benefits:

So easy to use and keep things separate within one account

Drawbacks:

Nothing yet that has stood out to me while using.

Benefits:

I like it because is a friendly user tool. I use my accounts and discounts with any issues.

Drawbacks:

Some times web page is slow, which makes ops have a slow orders process.

In sum:

Overall I like the tool and use it every day.