Compare MessageBird и ROUTEE

Benefits:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease ... Read more

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Drawbacks:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be... Read more

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Summary:

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for ... Read more

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Benefits:

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer vi... Read more

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature. They seem to e a progressive company and not stale in there feature developments. API in my opinion seems pretty solid

Drawbacks:

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Summary:

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, h... Read more

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help. Just generally very impressed.

Benefits:

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite oth... Read more

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Drawbacks:

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We... Read more

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Summary:

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Benefits:

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Drawbacks:

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to ... Read more

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Summary:

The experience hasn't been disappointing. I would recommend them anytime.

Benefits:

The ease of use, the quality of services, the customer support and of course the low pricing.

Drawbacks:

Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.

Summary:

Benefits:

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for... Read more

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator

Drawbacks:

On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it aft... Read more

On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.

Summary:

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with ... Read more

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.

Benefits:

Easy to use. Software backend looks good.

Drawbacks:

The attitude of customer service is really bad. They don't want to help at all.

Summary:

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to pro... Read more

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.

Benefits:

The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer s... Read more

The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.

Drawbacks:

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting... Read more

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.

Summary:

4 years of Routee usage. Few or none problems at all. Easy to use.