Compare MessageBird и SendHub

Benefits:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease ... Read more

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Drawbacks:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be... Read more

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Summary:

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for ... Read more

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Benefits:

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer vi... Read more

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature. They seem to e a progressive company and not stale in there feature developments. API in my opinion seems pretty solid

Drawbacks:

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Summary:

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, h... Read more

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help. Just generally very impressed.

Benefits:

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite oth... Read more

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Drawbacks:

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We... Read more

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Summary:

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Benefits:

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Drawbacks:

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to ... Read more

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Summary:

The experience hasn't been disappointing. I would recommend them anytime.

Benefits:

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

Drawbacks:

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the... Read more

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

Summary:

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also ca... Read more

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.

Benefits:

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the ... Read more

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

Drawbacks:

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages... Read more

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

Summary:

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what... Read more

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

Benefits:

Two steps back nothing that I liked.

Drawbacks:

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Call... Read more

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.

Summary:

My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.

Benefits:

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes,... Read more

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

Drawbacks:

I really haven't had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

Summary:

We are using SendHub for contesting with our radio stations.