All reviews of MessageBird

Benefits:

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Drawbacks:

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

In sum:

Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Benefits:

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Drawbacks:

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Benefits:

The functionality of the software has to be the best I've seen. The amount of functionality you get for the price point can't be beaten. MessageBird is definitely the the easiest software to use.

Drawbacks:

The way there support is done isn't the best. I don't like the fact when I go to the live chat it tells me "we will be back soon". The live chat shouldn't even appear if it's not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

In sum:

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Benefits:

Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.

Drawbacks:

Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)

Benefits:

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Drawbacks:

Nothing in particular

In sum:

Message bird makes communicating with a field team who don't have company email simple and quick. Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Benefits:

We had much better rates than with Twilio for sending SMS messages to our users.

Drawbacks:

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

Benefits:

Easy to use and a perfect solution for Text communication.

Drawbacks:

I have nothing to mention.

In sum:

Perfect solution

Benefits:

Easy to use, well priced. Would highly recommend to my colleagues.

Drawbacks:

No problems as of yet. Easy to use and reliable

Benefits:

The quick send option is great for urgent contacts

Drawbacks:

Switching between subaccounts could be quicker

Benefits:

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP's? You can make it.

Drawbacks:

The documentation can be a little unclear. However, their flexible SDKs make up for it.

In sum:

We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

Benefits:

Implementation is straight forward using the extensive API docs and SDK's.

Drawbacks:

The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though.

In sum:

Straight forward SMS service. Support has good response times and is easily reachable.

Benefits:

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Drawbacks:

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Benefits:

Easy to use and fantastic customer support

Drawbacks:

Can sometimes take a while for funds to be added to account.

In sum:

We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend.

Benefits:

Very easy to connect the SMS service to our applications Stable service level on SMS delivery

Drawbacks:

No cons at the moment about Messagebird.

In sum:

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Benefits:

Easy to use Works as you want it to Reliable

Drawbacks:

I cannot think of anything i like least.

In sum:

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Benefits:

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver. Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database. Easy to export the data onto excel.

Drawbacks:

Need to have the ability to export onto excel the entire conversational thread per message/contact. The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

In sum:

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Benefits:

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Drawbacks:

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

In sum:

As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Benefits:

You can get numbers with both SMS & Voice capabilities. Great API documentation and easy (and fast) integration.

Drawbacks:

We got a few outages, but they were resolved fairly quickly by the support team.

Benefits:

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Drawbacks:

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

In sum:

As a business we use a lot of communication methods, but we feel a text message achieves the best results

Benefits:

Easy api implementation Competitive prices Text to voice solution is awesome

Drawbacks:

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

In sum:

Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Benefits:

Automatic invoices on low credit, simple API

Drawbacks:

Nothing, using it for over a decade and never had issues

In sum:

Been using them since they started, very happy!

Benefits:

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Drawbacks:

The only cons are with from carrier restrictions in the united states and not from messagebird.

In sum:

We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Benefits:

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Drawbacks:

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Benefits:

Send bulk Messages Schedule Messages Address book where you can personalise messages

Drawbacks:

Phone App would make it easier to reply to messages

In sum:

Whenever phoning for support or help, there is always someone who is knowledgeable who can help.

Benefits:

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Drawbacks:

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

In sum:

The experience hasn't been disappointing. I would recommend them anytime.

Benefits:

Very simple setup and integration with our software

Drawbacks:

Nothing really, for the money is a good product

In sum:

We needed a way to receive texts for dual factor authentication, it does exactly that.

Benefits:

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Drawbacks:

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Benefits:

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature. They seem to e a progressive company and not stale in there feature developments. API in my opinion seems pretty solid

Drawbacks:

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

In sum:

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help. Just generally very impressed.

Benefits:

Is very easy to integrate with existing infrastructure. Is very affordable for sending notification sms messages.

Drawbacks:

I don't have any cons. Everything works very smooth.

Benefits:

It's easy to use and have great prices to send SMS.

Drawbacks:

We have some deliveravility problems with some phone numbers.

Benefits:

We like the response times of the sent sms (instant) The use of the API is dead simple

Drawbacks:

Of the limited use of messagebird , we see no cons.

In sum:

We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers

Benefits:

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Drawbacks:

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited.

In sum:

Easier communication with the team of over 100 officers.

Benefits:

I really like that they deliver sms with a very high reliability.

Drawbacks:

Quite expensive - and the client libraries are not the best

Benefits:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Drawbacks:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

In sum:

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Benefits:

Simple well developed API's, that just do what they suppose to do

Drawbacks:

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

In sum:

Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

Benefits:

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Drawbacks:

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Benefits:

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Drawbacks:

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

In sum:

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Benefits:

easy api good pricing system stability good support

Drawbacks:

better to have more testing environment from the portal.

In sum:

good support team, always here to help

Benefits:

SMS and voice forwarding is working OK,

Drawbacks:

The portal is not very friendly and intuitive.

Benefits:

It all works well, apart from occasional hiccups that are quickly resolved.

Drawbacks:

I can't think of anything to say for this.

In sum:

My whole business relies on texts sent and received through MessageBird.

Benefits:

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Drawbacks:

There is quite alot of services and can be confusing at first glance.

Benefits:

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more. The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition. Delivery rates are much better and faster than some of the other we tried.

Drawbacks:

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

In sum:

Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly

Benefits:

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Drawbacks:

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

In sum:

So far so good!

Benefits:

The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Drawbacks:

When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

In sum:

We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease.

Benefits:

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Drawbacks:

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Benefits:

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Drawbacks:

sometimes there is an delay in delivery the txt message (SMS)

In sum:

excellent

Benefits:

The API is really clear and easy to implement.

Drawbacks:

When sending high volumes it would be nice to get recommendations on pricing benefits.

In sum:

Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Benefits:

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Drawbacks:

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

In sum:

Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Benefits:

Customer service response is quick (in working hours). Message sending is quick and reliable. The web pages responds quickly and balance display is real-time. Supports Chinese characters and supposedly other languages encoded in UTF-8. Competitive price in the Australia market.

Drawbacks:

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR. Not too many user permission control (all users are administrators) First-time recharge takes a day. Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

In sum:

It does what it advertises. I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it.

Benefits:

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Drawbacks:

I really can't think of any cons as our experience has been faultless.

In sum:

Our system is used for further education admissions in order remind students about interviews and the application process.