SendHub

Benefits:

I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

Drawbacks:

That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

Benefits:

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

Drawbacks:

I really haven't had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

In sum:

We are using SendHub for contesting with our radio stations.

Benefits:

So glad I found this program! This is a simple, no-frills way to perform a very important and useful task around communication, client management, and texting. It might not be very pretty, but it works very well and is extremely affordable. Great value!

Drawbacks:

The interface is pretty basic and not very attractive. It can be confusing due to the lack of visual differentiation or a central hub/dashboard for management

In sum:

Excellent value which makes the lack of fancy features and somewhat basic interface completely worth it

Benefits:

While recruiting for lyft I needed to contact 24000 customers. This helped me to do it in a matter of days.

Drawbacks:

I'll say this was a little pricier than I anticipated, but I easily made my money back so it worked great for me.

Benefits:

The system works OK until the moment when you actually need to take a look at the results/responses received.

Drawbacks:

SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!

Benefits:

It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

Drawbacks:

It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

Benefits:

It's easy to use, I can easily transfer my contacts and get my blasts up and running.

Drawbacks:

Takes practice at first, but after the first few texts you make your own format.

In sum:

Sendhub has fantastic customer service. Toshia helped me every step of the way and made it a breeze to get my text blast system up and running. I would definitely recommend Sendhub to anyone who needs this for their business.

Benefits:

Two steps back nothing that I liked.

Drawbacks:

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.

In sum:

My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.

Benefits:

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

Drawbacks:

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

In sum:

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

Benefits:

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

Drawbacks:

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

In sum:

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.