Average rating 
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-sca... read more
Who is this service for?
Independent auto and truck repair shops looking to engage with consumers.
About SocialCRM
The SocialCRM auto shop marketing service provides a comprehensive approach to attracting and retaining customers, using the latest digital marketing strategies to engage customers and accelerate business growth.Key features include automated email and text campaigns, verified customer reviews, social media content, professional websites, online appointment scheduling, performance & benchmark reporting, dedicated marketing support, integration with the Manager SE shop management, and more
Product details
Starting price: |
1usd / per month more about prices |
Desktop & Mobile Platforms: |
Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| Mitchell 1 |
| http://www.mitchell1.com |
| Set up in 1918 |
| United States |
Features
Audience Targeting
Brand Tracking
Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation
Multi-Channel Social Integration
Sentiment Analysis
Social Media Monitoring
Task Management
Other categories uses in
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SocialCRM Reviews
2 opinions 3/5
«Takes Credit For Your Hard Work»
Usability
Support
Features
Overall rating
Benefits:
Much of it is automated and works behind the scenes
Drawbacks:
The product takes credit for the existing bookings that you have, it is not text capable.
In sum:
The rep they give you is friendly and helpful BUT when you have an issue or a situation they get a manager to contact you, this may take weeks or even months. When you explain the situation and what you were promised by Mitchell1 they listen but do not care, they explain why you are wrong and that their system is perfect. I have had multiple phone calls with management explaining the situation with proof and documentation but they choose not to listen or accept the documentation and say that I am wrong that their system is perfect. To work for the socialcrm department you must first drink their Koolaide
«Mitchell 1 Social CRM»
Usability
Support
Features
Overall rating
Benefits:
This software generated almost 1,000 reviews during the time we used it. Sadly, no one cares. Google is the place that people look for reviews.
Drawbacks:
They don't seem sensitive to what a customer might think about being asked over and over again to review your business. It's borderline harassment between the automated texts, phone calls, and emails.
In sum:
Not worth the investment. No one knows what Sure Critic is, nor do they care.