Compare Alchemer и InputKit

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

You might want to run a simple survey. You might want to change the world. The Alchemer Survey Platform gives everyone in your organization powerfu... Read more

Our mission from the get-go has been to help companies grow by automatically getting more out of their current customers base. Compared to other so... Read more

Rating
3.9 / 5
4.8 / 5
Advocacy software features
Engagement Tracking
Engagement Tracking
Innovation software features
Feedback Management
Feedback Management
Customer Success software features
Communication Management
Communication Management
Data Management software features
Data Analysis Tools
Data Analysis Tools
Classroom Management software features
Support Audio/Images/Video
Support Audio/Images/Video
Pediatric software features
SMS Messaging
SMS Messaging
Content Management software features
Video Support
Video Support
Registration software features
Customizable Forms
Customizable Forms
Law Practice Management software features
Email Management
Email Management
NPS software features
Mobile Survey
Mobile Survey
Survey software features
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
URL Customization
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
URL Customization
Account Based Marketing software features
Customer Segmentation
Customer Segmentation
Customer Experience software features
Sentiment Analysis
Survey/Poll Management
Sentiment Analysis
Survey/Poll Management
Customer Engagement software features
Community Management
Community Management
EDI software features
Third Party Integrations
Third Party Integrations
Customer Satisfaction software features
Complaint Monitoring
Complaint Monitoring
Sales Force Automation software features
Email Marketing
Email Marketing
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Fantastic Survey Tool

Benefits:

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as con... Read more

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Drawbacks:

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Althoug... Read more

Summary:

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we m... Read more

Dustin D.
5 / 5

The best web-based survey software for research ethics compliance

Benefits:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data... Read more

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Drawbacks:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional gli... Read more

Summary:

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have ... Read more

Virgil H.
5 / 5

Valuable software for customer surveys

Benefits:

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engag... Read more

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engaging. The logic that they provide (like the ability to skip a question if a customer answers "no" to a prior question, for example) is key and helps us weed out the people who are not best suited to help us answer the survey questions. I absolutely love this software.

Drawbacks:

This is expensive for more than one person to use at the company. I really wish it were more affordable.

Summary:

Erika M.
2 / 5

Lousy Customer Relations

Benefits:

Ease of use, better piping functionality.

Drawbacks:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was ... Read more

Summary:

In the end, very poor customer relations.

John R.
5 / 5

Adding more value to my clients

Benefits:

There are many, but here are a few: - easy and quick to set up accounts - detailed reports - the ability to add any reviews platform - the advance... Read more

There are many, but here are a few: - easy and quick to set up accounts - detailed reports - the ability to add any reviews platform - the advanced duplicate sequence feature - everything is very customisable and easy to use - support is amazing, receptive and proactive - the dev team are on it with regular update and improvements - my clients love it as it brings them exciting ROI

Drawbacks:

Most of the things that I did not like when I joined have been sorted already. But to mention one thing for now (as I was told it will be sorted) i... Read more

Summary:

I used to do everything by hand and sending a simple survey/review request out to my customers. I spent at least 2 hours each month for each client... Read more

Daniel V.
5 / 5

Easy to use, gives real results and great customer support

Benefits:

It's really easy to use and it helps us to get honest feedback from our customers. It's also great because it automatically asks our customers to l... Read more

It's really easy to use and it helps us to get honest feedback from our customers. It's also great because it automatically asks our customers to leave reviews on Google and Facebook. It also offers them our other services so it automatically generates more business from our customers!

Drawbacks:

It takes a little bit of time to get started. But overall, I love this software. It really helps our business.

Summary:

Honest feedback from our customers !

Marc Antoine D.
4 / 5

A SaaS product that is constantly improved. Cover all interesting features to automate feedbacks.

Benefits:

After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects t... Read more

After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects that a client is not satisfied.

Drawbacks:

You must be prepared to set some things up at first, you need to build your forms, your sequences. After that, you can truly automate feedbacks.

Summary:

Verified Reviewer
5 / 5

Highly recommend InputKit!!

Benefits:

InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service.

Drawbacks:

There some minor user experience that can be improved on but overall, the software is much improved from my initial run and works as advertised.

Summary:

InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and incre... Read more

Rommel C. C.

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