Compare Alchemer и QuestionStar

Benefits:

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as con... Read more

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Drawbacks:

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Althoug... Read more

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Summary:

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we m... Read more

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Benefits:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data... Read more

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Drawbacks:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional gli... Read more

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Summary:

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have ... Read more

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Benefits:

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engag... Read more

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engaging. The logic that they provide (like the ability to skip a question if a customer answers "no" to a prior question, for example) is key and helps us weed out the people who are not best suited to help us answer the survey questions. I absolutely love this software.

Drawbacks:

This is expensive for more than one person to use at the company. I really wish it were more affordable.

Summary:

Benefits:

Ease of use, better piping functionality.

Drawbacks:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was ... Read more

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Summary:

In the end, very poor customer relations.

Benefits:

- Lots of adjustable layout options - Super intuitive and easy-to-use interface - Powerful statistic tools already included - Professional mailing ... Read more

- Lots of adjustable layout options - Super intuitive and easy-to-use interface - Powerful statistic tools already included - Professional mailing function - Awesome result visualization and export function - Scalable pricing - Any plan comes with all features included

Drawbacks:

- Rarely, but sometimes still long loading or refreshing times during survey creation - Redo / Undo buttons have a delay until result is visible - ... Read more

- Rarely, but sometimes still long loading or refreshing times during survey creation - Redo / Undo buttons have a delay until result is visible - No desktop version available

Summary:

Benefits:

Questionstar is very easy to handle. I am using it for the questionnaire of my Master-Thesis. In case of questions the customer service answers qu... Read more

Questionstar is very easy to handle. I am using it for the questionnaire of my Master-Thesis. In case of questions the customer service answers quickly and is very helpful.

Drawbacks:

There is nothing I didn't like about the software.

Summary:

Benefits:

Very good usability. It was not complicated to find the right kind of research which matchs to our requirements.

Drawbacks:

The FAQ includes much useless questions and answers

Summary:

Benefits:

Different elements to fit your purpose. Corporate identity: Customizable theme Competent support!

Drawbacks:

Very easy to create simple or less complex surveys. For advanced stuff experience needed. (Bat the support was helpful to get started).

Summary: