Compare Ovation и QuestionStar

Benefits:

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to ge... Read more

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Drawbacks:

Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Summary:

The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell ... Read more

The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Benefits:

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our revi... Read more

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists. I can't tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don't do any paid internet advertising.

Drawbacks:

I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let's hope so!

Summary:

Benefits:

Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up ... Read more

Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up with the imported card charge). From the employee side, it makes submitting monthly reports very convenient. From the finance side, there are discounts associated with managing all bookings with Ovation.

Drawbacks:

Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those char... Read more

Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those charges are not reimbursable. However, with enough volume depending on your company side, the fees are worth it.

Summary:

Solving timely employee expense reporting by making the process easier.

Benefits:

The simplicity of design and ease of use for customers.

Drawbacks:

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful... Read more

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Summary:

We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many... Read more

We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Benefits:

- Lots of adjustable layout options - Super intuitive and easy-to-use interface - Powerful statistic tools already included - Professional mailing ... Read more

- Lots of adjustable layout options - Super intuitive and easy-to-use interface - Powerful statistic tools already included - Professional mailing function - Awesome result visualization and export function - Scalable pricing - Any plan comes with all features included

Drawbacks:

- Rarely, but sometimes still long loading or refreshing times during survey creation - Redo / Undo buttons have a delay until result is visible - ... Read more

- Rarely, but sometimes still long loading or refreshing times during survey creation - Redo / Undo buttons have a delay until result is visible - No desktop version available

Summary:

Benefits:

Questionstar is very easy to handle. I am using it for the questionnaire of my Master-Thesis. In case of questions the customer service answers qu... Read more

Questionstar is very easy to handle. I am using it for the questionnaire of my Master-Thesis. In case of questions the customer service answers quickly and is very helpful.

Drawbacks:

There is nothing I didn't like about the software.

Summary:

Benefits:

Very good usability. It was not complicated to find the right kind of research which matchs to our requirements.

Drawbacks:

The FAQ includes much useless questions and answers

Summary:

Benefits:

Different elements to fit your purpose. Corporate identity: Customizable theme Competent support!

Drawbacks:

Very easy to create simple or less complex surveys. For advanced stuff experience needed. (Bat the support was helpful to get started).

Summary: