Compare Ovation и Surveykon

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Measure & improve customer experience, manage reputation and run effective marketing campaigns.

Online survey application that allows companies to collect user reviews and promote their brands.

Rating
5 / 5
0 / 5
Data Management software features
Data Analysis Tools
Data Analysis Tools
NPS software features
Mobile Survey
Mobile Survey
Survey software features
Question Branching
Question Library
URL Customization
Question Branching
Question Library
URL Customization
Sales Force Automation software features
Email Marketing
Email Marketing
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Outstanding Platform for every small business that depends on reviews

Benefits:

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to ge... Read more

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Drawbacks:

Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Summary:

The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell ... Read more

Chelsea S.
5 / 5

Helps us get, keep & grow customers

Benefits:

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our revi... Read more

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists. I can't tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don't do any paid internet advertising.

Drawbacks:

I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let's hope so!

Summary:

Bill C.
5 / 5

Good Travel Booking Tool & Great Integration with Concur

Benefits:

Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up ... Read more

Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up with the imported card charge). From the employee side, it makes submitting monthly reports very convenient. From the finance side, there are discounts associated with managing all bookings with Ovation.

Drawbacks:

Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those char... Read more

Summary:

Solving timely employee expense reporting by making the process easier.

Emily H.
5 / 5

Thrilled with the results!

Benefits:

The simplicity of design and ease of use for customers.

Drawbacks:

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful... Read more

Summary:

We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many... Read more

Miranda R.

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