Who is this service for?

Business consultants seeking to add client value & uncover hidden knowledge & ideas. Leaders aiming to improve performance & get feedback, ideas & answers from customers, employees, teams & markets.

About Spark Chart

Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create & deploy any type of survey. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Find out your Net promoter Score (NPS). Explore opinions & generate ideas. Conduct research on markets & potential customers.

Average rating 4.7/5

Total score
4.7
“Ease of use
4.4
User support
4.8
Features
4.6

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Spark Chart
http://www.sparkchart.com
Set up in 2016
Australia

Features

Anonymous Feedback
Benchmarking
Complaint Monitoring
Customer Segmentation
Customizable Forms
Dashboard
Data Analysis Tools
Email Management
Email Marketing
Employee Recognition
Engagement Tracking
Face-to-Face
Goal Management
Mobile Survey
Multi-Channel Communication

Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
Offline Response Collection
Panel Management
Paper-Based
Performance Management
Phone-Based
Process/Workflow Automation
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Rater Selection
Reporting/Analytics
Segmentation
Self Service Portal
Sentiment Analysis
Site Intercept Survey
Skip Logic
SMS Messaging
Statistical Analysis
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization

Alternatives Spark Chart


Dost D.

«Very good survey software on its way to be great.»

Usability

Support

Features

4

Overall rating

Benefits:

Intuitive design, flexibility, excellent customer support, continuously developing features, great roadmap and fulfillment of the roadmap as promised.

Drawbacks:

There are still some important features I am waiting on the roadmap, like the 360 survey capability.

In sum:

As an executive coach and organizational consultant, I design many surveys to gather critical information and feedback about my client and/or the change initiative I am facilitating. I find it very flexible and versatile and easy to use!

October 3, 2021
Feedback source: the Internet
V
Verified Reviewer

«Great for very specific use cases»

Usability

Support

Features

4

Overall rating

Benefits:

What I love about this survey tool is that they offer a lot of things straight out of the box. Specifically starting a new survey is made so much easier with templates available in the system. The system is also quite easy to use. Although there's a tour option, the tool itself is pretty self explanatory. I can see this work really well when used inside businesses for 360 reviews or leadership surveys as the tool offers you to add e-mail recipients even including e-mail templates.

Drawbacks:

Although very user friendly , the surveys come across pretty dull. Surveys are already not something people are waiting to fill out so a bit more excitement would be very welcome. I also feel the survey templates could use a bit more explanation (why are certain questions where they are, what's the thinking behind it?) And when I choose any survey tool it has to offer the option to add images instead of words as answers. This encourages people to respond and engage. I have not found this to be available in this spark chart.

In sum:

Smooth, easy and a little boring.

September 30, 2021
Feedback source: the Internet
Joshua J.

«Amazing Survey Tool»

Usability

Support

Features

5

Overall rating

Benefits:

Onboarding with this product was amazing - they have a super simple but helpful training tool (plus resources) then lots of templates so you can get up an going asap.

Drawbacks:

Nothing! We're not power users but have not come across anything that was problematic.

In sum:

We've been looking for a simple way to engage certain users for specific feedback (in our case, coffee importers) - SparkChat allows us to engage across multiple channels quickly and easily while looking really professional.

September 27, 2021
Feedback source: the Internet
D
Dylan F.

«Very powerful survey tool. Fast, responsive service. Innovative approach»

Usability

Support

Features

5

Overall rating

Benefits:

Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.

Drawbacks:

All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).

In sum:

We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results. Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.

September 27, 2021
Feedback source: the Internet
G
Gabe A.

«Amazing reporting!»

Usability

Support

Features

5

Overall rating

Benefits:

The reporting capability in SparkChart is absolutely incredible. The power and ability to customise the reports I have never seen in any other survey software.

Drawbacks:

There is a learning curve, but it's to be expected. To do amazingly complex and clever surveys, you need to invest the time to learn how to drive it.

In sum:

Excellent. The software is super powerful, and the support is extremely responsive.

September 22, 2021
Feedback source: the Internet
I
Ian H.

«The Only Survey Tool I Use»

Usability

Support

Features

5

Overall rating

Benefits:

I love the tool because it is very easy to use, and they have many ready-to-use templates library. This save me a lot of time to build a complete new survey project. Their support team is very helpful as well.

Drawbacks:

I hope they will develop mobile app for both iOS and Android in near future.

In sum:

I use this survey tool since year 2017 and love it very much. I already recommend it to few of my friends who are event organizer and they like it too.

September 18, 2021
Feedback source: the Internet
C
Chantal W.

«Easy to use and flexible»

Usability

Support

Features

4

Overall rating

Benefits:

Flexibility in type of questions and design, and ease of use

Drawbacks:

Reporting survey results for presentations could be more user friendly

September 14, 2021
Feedback source: the Internet
Peter C.

«Very versatile and useful»

Usability

Support

Features

5

Overall rating

Benefits:

The options that are available to the user. It's incredibly flexible and versatile.

Drawbacks:

I had a major problem with the way the functions were named. The creators of the software continued the theme of sparks and rockets etc throughout the platform and it became really confusing. However, they listened to user feedback and completely overhauled this. The software is so much easier to use now, and simpler to understand.

In sum:

I've been very happy with Spark Chart, and recommend it to others regularly now.

September 7, 2021
Feedback source: the Internet
V
Verified Reviewer

«A real sleeper »

Usability

Support

Features

5

Overall rating

Benefits:

This software is quickly becoming my go to form tool so many features . Updates and powerful features being added regularly keep them comming!

Drawbacks:

User interface is not a modern as I would like but ut very easy to navigate. I'm sure they will give it a. Facelift soon

In sum:

Very good and easy to navigate I love the new logic features

September 4, 2021
Feedback source: the Internet
J
Jacob T.

«Excellent Survey Software»

Usability

Support

Features

4

Overall rating

Benefits:

The incredible nice layout both when it comes the backend where you "live" and the graphics you are supposed to present to your audience. Super. Close to my reference in nordic design / japaneese design. The easy way to share links - both to join / invitate / and see the results. And up til today - I havent found any important bugs. It actually works. Are you doing surveys in english speaking countries - then you have acces to a library of well thought out templates, wich covers alot of common situations.

Drawbacks:

There is some kind of a learning curve - as there are with any new tool. It has improved a lot from spring 2019, and I think it is really easy to wrap your head around now. I have other survey tools that I up until today simply dont use because I cant figure out where to start or where to end. They looks fancy but are hard to get to deliver.

In sum:

I use it to do surveys for my clients. But you can use it in any case where you want to ask a person or more people about their opinion. This software is excellent - and the support is far better that anything I ever have experienced. If there is silence - they are improving the product. Just do it - you wont regret.

August 30, 2021
Feedback source: the Internet