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ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, an... read more
Who is this service for?
Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.
About Bitrix24
Bitrix24 is a telemarketing software solution, available both in cloud and on premise. You can start calling and selling in literally a minute, after you register your Bitrix24 account. It doesn't matter if your sales agents are sitting in the same office, work out of their homes or are spread out over different locations worldwide, as Bitrix24 is very flexible and supports multiple languages, including English, German, Spanish, Portuguese, Vietnamese, Chinese, Russian and many others.
Product details
Starting price: |
1usd / per month more about prices |
Free version: |
Yes |
Free trial: |
Yes, get demo |
Desktop & Mobile Platforms: |
Mac Windows App - Android App - IOS Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| Bitrix |
| https://www.bitrix24.com |
| Set up in 1998 |
| United States |
Features
2-Way Messaging
2D Drawing
360 Degree Feedback
3D Imaging
AB Testing
Abstract Management
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Accounting Integration
Action Item Tracking
Activity Dashboard
Activity Tracking
Activity/News Feed
Ad hoc Reporting
Advertising Management
Agenda Management
Agile Methodologies
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Applicant Tracking
Appointment Management
Appointment Scheduling
Approval Workflow
Archiving & Retention
Assessment Management
Assignment Management
Attendance Tracking
Attendee Management
Audience Targeting
Audio / Video Conferencing
Audio Calls
Audio File Management
Audit Trail
Auto Update
Auto-Dialer
Auto-Responders
Automated Attendant
Automated Publishing
Automated Quoting
Automated Routing
Automated Scheduling
Automatic Time Capture
Backlog Management
Backup and Recovery
Badge Management
Batch Communications
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Billing Portal
Biometric Recognition
Blended Call Center
Blogs
Booth Rental Management
Brainstorming
Budget Management
Budgeting/Forecasting
Bug Tracking
Built-in Accounting
Built-in Course Authoring
Business Card/Badge Scanning
Business Process Automation
Business Process Control
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Center Management
Call List Management
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Transfer
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Campaign Personalization
Campaign Planning
Campaign Specific Caller ID
CAN SPAM Compliance
Canned Responses
Capacity Management
Case Management
Cataloging/Categorization
Catering Management
Change Management
Channel Management
Chapter Management
Chat/Messaging
Child Check-in
Claims Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Client Tracking
CMDB
Collaboration Tools
Color Codes/Icons
Commission Management
Committee Management
Communication Management
Compensation Management
Compliance Tracking
Conferences/Conventions
Confirmation/Reminders
Contact Database
Contact Management
Content Delivery
Content Management
Contingency Billing
Contract/License Management
Contractor Management
Conversion Tracking
Corrective and Preventive Actions (CAPA)
Cost-to-Completion Tracking
Costume Management
Create Subtasks
CRM
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Dashboard
Customizable Invoices
Customizable Templates
Daily Reports
Dashboard
Data Extraction
Data Import/Export
Data Management
Data Migration
Data Security
Data Synchronization
Database Creation
Dependency Tracking
Discount Management
Discussions / Forums
Distribution Management
Document Classification
Document Generation
Document Management
Document Storage
Donation Management
Donor Management
Drag & Drop
Drip Campaigns
Dues Management
Dunning Management
Dynamic Content
eCommerce Management
Election Management
Electronic Forms
Electronic Signature
Email Distribution
Email Management
Email Marketing
Email Response Control
Employee Database
Employee Directory
Employee Management
Employee Photos
Employee Profiles
Employee Recognition
Employee Scheduling
Encryption
Engagement Tracking
Enterprise Asset Management
Event Calendar
Event Management
Event Triggered Actions
Exhibit/Vendor Management
Expense Tracking
Facility Scheduling
Fax Management
FCC Compliance
Feedback Management
Field Sales Management
File Conversion
File Recovery
File Sharing
File Transfer
Financial Management
FMLA Administration
For Mac Devices
For Religious Organizations
For Sales Teams/Organizations
Forecasting
Form Builder
Forms Creation & Design
Forms Management
FTC Compliance
Full Text Search
Fundraising Management
Gamification
Gantt/Timeline View
Geotargeting
Goal Management
Goal Setting / Tracking
Grant Management
Graphical Workflow Editor
Group Management
Group Scheduling
Guided Selling
Health Score
Hourly Billing
HR Management
Idea Management
Image Editing
Image Library
Inbound Call Center
Incident Management
Insurance Policy Management
Insurance Rating
Interaction Tracking
Interactive Content
Internal Chat Integration
Internal Meetings
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Iteration Management
IVR / Voice Recognition
Jobs Board
Kanban Board
Key Performance Indicators
Keyword Filtering
Knowledge Base Management
Knowledge Management
KPI Monitoring
Labor Forecasting
Landing Pages/Web Forms
Lead Capture
Lead Database Integration
Lead Distribution
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Learning Management
Learning Paths/Tracks
Life & Health
List Management
Live Chat
Location Tracking
Loyalty Program
Macros/Templated Responses
Manual Dialer
Marketing Automation
Marketing Calendar
Mass Texting
Media Library
Media Planning
Medical History Records
Meeting Management
Meeting Preparation Tools
Meeting Room Booking
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Membership Management
Message Personalization
Messaging
Milestone Tracking
MMS
Mobile Access
Mobile Coupons
Mobile Keywords
Mobile Optimized Emails
Mobile Payments
Mobile Time Tracking
Multi-Account Management
Multi-board
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Location
Multi-User Collaboration
Multiple Billing Rates
Multiple Scripts
Negative Feedback Management
Network Monitoring
Newsletter Management
No-Code
Notes Management
Office Suite
Offline Access
Offline Form
Offline Time Tracking
On-Demand Communications
On-Demand Recording
Onboarding
Online Booking
Online Booking Tools
Online Calendar
Online Forms
Online Giving
Online Invoicing
Online Payments
Online Punch Card
Online Registration
Online Store Builder
Online Voice Transmission
Opportunity Management
Optical Character Recognition
Order Management
Outbound Call Center
Overtime Calculation
Patient Communications
Patient Management
Payment Processing
Payroll Management
PBX
Percent-Complete Tracking
Performance Management
Performance Metrics
Personalization
Phone Key Input
Physician Management
Pipeline Management
Pledge Management
Point of Sale (POS)
Polls/Voting
Portfolio Management
Post Scheduling
Pre-built Templates
Predictive Analytics
Predictive Dialer
Presentation Tools
Price and Cost Calculations
Pricing Management
Print Management
Prioritization
Proactive Chat
Process Change Tracking
Process Modeling & Designing
Process/Workflow Automation
Procurement Management
Product Configurator
Product Roadmapping
Profitability Analysis
Progress Tracking
Progressive Dialer
Project Billing
Project Management
Project Planning
Project Tracking
Property & Casualty
Property Database
Proposal Generation
Proposal Management
Prospecting Tools
Publishing / Sharing
Pulse Surveys
Punch card
Purchase Order Management
Purchasing & Receiving
Quality Assurance
Queue Management
Quotes/Estimates
Real Time Editing
Real Time Synchronization
Real-Time Chat
Real-time Scheduling
Recording
Recruitment Management
Recurring Appointments
Recurring Issues
Recurring Tasks
Recurring/Subscription Billing
Referral Tracking
Registration Management
Reimbursement Management
Relationship Tracking
Release Planning
Remote Access/Control
Renewal Management
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Resource Scheduling
Responsive
Revenue Management
Ring Groups
Roadmapping
Room Block Management
Room Booking
Routing
Salaried Employee Tracking
Sales Analytics
Sales Forecasting
Sales Pipeline Management
Scheduled Messaging
Scheduled Recording
Scheduling
Scorecards
Screen Sharing
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
SEO Management
Service Level Agreement (SLA) Management
Shared Contacts
Shortcodes
Sick Leave Tracking
SIP Trunking
Skills Tracking
Small Group Management
Social Marketing
Social Media Integration
Social Media Management
Social Media Monitoring
Social Promotion
Source Tracking
Space Management
Speaker Management
Spend Management
Sponsorship Management
Spreadsheet View
Sprint Planning
Staff Management
Status Tracking
Strategic Planning
Subscriber Management
Supply Chain Management
Supports Agile
Supports Scrum
Survey Builder
Survey/Poll Management
Surveys & Feedback
Target Account Identification
Task Board View
Task Management
Tax Calculation
Team Assignments
Team Chat
Team Management
Telemarketing Management
Template Management
Templates
Territory Management
Testing/QA Management
Text Analysis
Text Editing
Text to Speech
Text-to-Win
Third Party Integrations
Third-Party Integration
Ticket Management
Ticketing
Time & Attendance
Time & Expense Tracking
Time Off Management
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timesheet Management
To-Do List
Traditional Methodologies
Training Management
Transfers/Routing
Trend / Problem Indicators
Unified Communications
Usage Tracking/Analytics
Utilization Reporting
Vacation/Leave Tracking
Variable Workforce
Vendor Management
Version Control
Video Conferencing
Video Support
Virtual Assistant
Virtual Backgrounds
Virtual Call Center
Virtual Extensions
Visual Analytics
Visual Workflow Management
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
Volunteer Management
Warehouse Management
Website Management
Website Visitor Tracking
Weddings/Parties
Win / Loss Analysis
Work Order Management
Workflow Configuration
Workflow Management
Workstation Tracking
Worship Planning
WYSIWYG Editor
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Bitrix24 Reviews
50 opinions 4.2/5
«Bitrix 24»
Usability
Support
Features
Overall rating
Benefits:
I love the fact that Bitrix24 makes collaboration easy with the team. It also makes Good use of accountability tools since your co-staff are also monitoring the company's general dashboard.
Drawbacks:
For a First timer, it seems like Bitrix24 has an unfriendly UI. This needs to be improved on.
In sum:
Collaboration and team management are the two primary problems I solve with Bitrix. So far, I have been able to get things done and set company processes in place especially around corporate governance and information flow.
«Good Product but Poor Service - Definitely not located in USA»
Usability
Support
Features
Overall rating
Benefits:
User Interface. Easy navigation Less Learning Curve
Drawbacks:
They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs.
In sum:
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
«Review of Bitrix24»
Usability
Support
Features
Overall rating
Benefits:
What I like when utilizing Bitrix is that there are various types of how to deal with a venture. The client the executives is likewise a major in addition to us in our organization as we are partitioned into independent divisions that has every one of its own workgroups. For each errand you can designate, track, have cutoff times and fuse it to your functioning arrangement when you time in to their underlying working day include. Client Dashboard Having your own profile and can transfer records unto your drive is an immense assistance to us as we would require a distributed storage and across the board to keep our work streaming. Group Collaborations Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly. You can utilize the searchbar when utilizing the visit which I think helps when you failed to remember a few things when to conversing with a colleague.
Drawbacks:
What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few spaces. I realize it's a matter of inclination yet when you are utilizing the projectile alternatives of their rich content manager you can't utilize internal slugs see reference model [SENSITIVE CONTENT HIDDEN] which is discover irritating as we use it regularly. What we do is we make a different google docs that way we can indent into the list items.
In sum:
The Problems we are settling is our Project the board and correspondence issues. Yet, with everything taken into account Bitrix is taking care of its work for our organization
«Better than others»
Usability
Support
Features
Overall rating
Benefits:
Britrix24 has everything that a project management needs such as collaborative tools and storage space. The messenger platform let us to organized and and collaborate more effective and solving problem and issue instantly. Bitrix24 also has more competitive pricing plan that has fit our needs and less costly than other software.
Drawbacks:
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality. Sometimes, the system are running slow if i am opening certain tools or when they are updating the software and we cant accessing the system.
In sum:
We are using Bitrix24 to manage our CRM system and solving anything related to our client. Bitrix24 also help us to collaborate on project and managing it to the max by using tool like Kanban board to do the planning and to-do list for checking every task that associate with the project.
«Best Project Management tool for teams»
Usability
Support
Features
Overall rating
Benefits:
I like Bitrix24 because it provides lot of features in the free version itself like Kanban and Gantt. I really like the user interface and the custom background options and specially the video theme. It also provides the inbuilt drive storage, So I can store all my files there. The messaging feature helps me lot to chat with the teammates. The tasks is one of the best feature that Bitrix24 provides. You can add observer, responsible person in particular tasks. The commenting section of the tasks helps to provide real time feedback and queries. Also, the application for various platforms helps me to track everything. The efficiency feature is a very good feature, it shows how efficient you are with your tasks. It also has an integrated web mail that helps me to read all my mails right in Bitrix24.
Drawbacks:
The notification system of the application is little annoying because whenever I log in, I see the same notifications again and again sometime. So that needs to be fixed.
In sum:
My overall experience with Bitrix24 is very good. It helps me and my organization to track every project very efficiently. We use this application on daily basis. This is one of the must have application for every team.
«Project management software with very good workload planning»
Usability
Support
Features
Overall rating
Benefits:
I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.
Drawbacks:
The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
In sum:
Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.
«Bitrix24 the best Tools for team management»
Usability
Support
Features
Overall rating
Benefits:
Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.
Drawbacks:
It's a good software, but to tell the truth, customer support is limited. Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.
In sum:
Bitrix24 facilitates team management
«Bitrix24 Review»
Usability
Support
Features
Overall rating
Benefits:
Task management is wonderful. It has all the features that are required to get the tasks done by your employees flawlessly. You can chat and talk with your employees and colleagues using the interface. You can also add external users to this software - I have added many clients to this software and they liked the software very much
Drawbacks:
Software is awesome but I would like to have their customer services improved. I reckon they are based in a different region and take longer to respond.
In sum:
Highly recommended. A Great software for small to mid-sized organizations.
«Manage project with Bitrix24»
Usability
Support
Features
Overall rating
Benefits:
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel. Storing, managing and sharing for file resources is very organized and they has a very good security for the storage.
Drawbacks:
We had faced several challenges while operating this software, one of it is its require a very stable internet connection to load-up all required resources. Another one is, the email tools in mobile device keep crashing when i'm trying to edit the layout.
In sum:
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
«A Secret Jewel»
Usability
Support
Features
Overall rating
Benefits:
1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support
Drawbacks:
- The free version attaches a Bitrix24 reference at the bottom of every email. - A couple of functions are not polished or clear enough (at least for me). - Don't have an accounting feature.
In sum:
Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.