Compare eVoice и uContact

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

It's our mission to empower business owners with an affordable, reliable, and flexible virtual phone system. With robust features, eVoice can assis... Read more

We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer s... Read more

Rating
3.3 / 5
4.6 / 5
Call Center software features
Predictive Dialer
IVR / Voice Recognition
Predictive Dialer
IVR / Voice Recognition
Customer Service software features
Call Center Management
Call Center Management
Telephony software features
Auto-Dialer
Auto-Dialer
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Telecom Expense Management software features
Call Monitoring
Call Monitoring
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Everyone who calls my business raves about eVoice

Benefits:

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, ... Read more

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Drawbacks:

Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just li... Read more

Summary:

You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my p... Read more

Stephanie M.
2 / 5

Stay Away in 2020

Benefits:

Easy to use but the con far outweighs the pros.

Drawbacks:

It appears Evoice's system is hacked by some foreign entity.

Summary:

Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tri... Read more

Charles L.
3 / 5

Not a good fit for me

Benefits:

There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, sch... Read more

There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls.

Drawbacks:

The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren'... Read more

Summary:

Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I... Read more

Verified Reviewer
4 / 5

eVoice fits my business needs

Benefits:

Simplified pricing for solopreneurs and professionals. Basic features are easy to use. Up-time and reliable service. Customer support is availa... Read more

Simplified pricing for solopreneurs and professionals. Basic features are easy to use. Up-time and reliable service. Customer support is available when you need them. Easy to upgrade as needed.

Drawbacks:

Would like to an easy-to-use interface and advanced features. Would like a single sign-on while using multiple products within brand. Would like ... Read more

Summary:

Verified Reviewer
5 / 5

Amazingly complete product, great Price, and the best service.

Benefits:

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (wh... Read more

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Drawbacks:

Summary:

Juan Carlos M.
5 / 5

Great product and customer support

Benefits:

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, ... Read more

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Drawbacks:

For now we have no cons. ... Read more

Summary:

Vanesa C.
3 / 5

Ucontact review - Abowen

Benefits:

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being ab... Read more

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Drawbacks:

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the r... Read more

Summary:

Anis B.
5 / 5

Excelent option for remote work

Benefits:

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

Drawbacks:

The software is really good, don´t have any complains.

Summary:

Juan Martin V.

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