Communication tool that provides deployment of phone systems through IP solutions and PBX installations. Learn more about Inter-Tel Contact Center Suite
Compare Slingshot VoIP и uContact
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Cloud communications provider with fully featured VoIP and hosted PBX built for the small business. |
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer s... Read more |
| Rating | ||
| Call Center software features |
Predictive Dialer
IVR / Voice Recognition
|
Predictive Dialer
IVR / Voice Recognition
|
| Customer Service software features |
Call Center Management
|
Call Center Management
|
| Telephony software features |
Auto-Dialer
|
Auto-Dialer
|
| Billing and Provisioning software features |
VoIP
|
VoIP
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Telecom Expense Management software features |
Call Monitoring
|
Call Monitoring
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software 
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Amazingly complete product, great Price, and the best service. Benefits: After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (wh... Read more After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. Drawbacks:
Summary:
Juan Carlos M.
Great product and customer support Benefits: "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, ... Read more "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. " Drawbacks: For now we have no cons. ... Read more Summary: Ucontact review - Abowen Benefits: Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being ab... Read more Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another. Drawbacks: The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the r... Read more Summary: Excelent option for remote work Benefits: During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool. Drawbacks: The software is really good, don´t have any complains. Summary: |
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Great value for a full solution.
Benefits:
Getting started and customer support.
Drawbacks:
Lack of documentation.
Summary:
Very easy to get started. Took less than 2 minutes to get a phone number and first extension set up. Adding team members were easy as well.