Compare Booking Boss и Centaur TBMS

Benefits:

It's a breeze to set up repeat departures without duplicate data entry, and to copy standard supplements and standard tour information (like cance... Read more

It's a breeze to set up repeat departures without duplicate data entry, and to copy standard supplements and standard tour information (like cancellation policies) across the system without setting them up again for each departure or tour concept. Everything is structured to cut way down on data entry. Making reservations is straightforward and quick. Centaur lets you have a library of custom merge emails/letters we send to travelers and inquirers, and for online customer interaction, they can enroll, pay, and fill out forms securely online, all integrated to their booking record. It generates a web booking module for each tour, which supports different logos/brands, and also can function as a content manager to present the tour itinerary, photos and other marketing text on web pages - all fed from the Centaur backend. We've also integrated just the booking module into existing web pages as well. Supports cruises with multi decks and cabin categories. Financial functions and reports structured the way we need.

Drawbacks:

I'd like to be able to make changes to templates and reports myself, and to import new travelers lists ourselves, rather than have the support team... Read more

I'd like to be able to make changes to templates and reports myself, and to import new travelers lists ourselves, rather than have the support team do it - but understand the reasons they don't want users making structural changes that can mess things up. Wish it allowed for more than one main tour price per occupancy type. We deal with that with supplements to adjust the main price if needed.

Summary:

Centaur is structured well for our business, that has several tour product lines and call centers, each with different logos/branding and policies ... Read more

Centaur is structured well for our business, that has several tour product lines and call centers, each with different logos/branding and policies for different sponsoring partners. The "Companies" feature in Centaur let us slot that right in. It can even support multiple merchant credit card accounts, setting up the logic to route the payments to the right processor depending on the brand settings. But even for a tour operator with a single product line, it's well suited. Its web sales and booking module is robust and easy to deploy - and they can customize it to your needs too. Travelers can enroll, fill out travel forms, receive their final invoice and pay online as well. We've been using it for almost three years, deploying more features in stages. The development and support is much quicker than the usual web development cycle, and they have come up with solutions to all our challenges. Most standard support requests and changes are done by the next day. They make periodic system enhancements so the technology stays current.

Benefits:

My team of Reservation Agents and Guest Service Advisors use Centaur on a daily basis for our packaged educational tours, and we're very happy with... Read more

My team of Reservation Agents and Guest Service Advisors use Centaur on a daily basis for our packaged educational tours, and we're very happy with its broad functionality. What we like best about Centaur is that we can communicate with travelers from within the reservations system quickly and easily using templated documents that allow for considerable customization. The online booking function is also a welcome upgrade from our previous system, which did not have that capability. Finally, the large amount of general information that can be stored on the backend of the system for our reservation agents to access has allowed us to sunset a database that was previously used solely for this purpose.

Drawbacks:

Every now and then a glitch will pop up that requires some quick action, but this happens infrequently, and it's to be expected with any evolving s... Read more

Every now and then a glitch will pop up that requires some quick action, but this happens infrequently, and it's to be expected with any evolving software system.

Summary:

Overall, it has been a pleasure working with the Centaur team. As has been mentioned in other reviews, the team is very responsive, and requests ... Read more

Overall, it has been a pleasure working with the Centaur team. As has been mentioned in other reviews, the team is very responsive, and requests are addressed quickly and professionally. We have been impressed with how open the team has been to our requests for modifications, and we've felt very well supported when we encounter a challenging situation that requires collaborative problem-solving. It's been fun watching the system evolve over the past few years, and we're looking forward to more great additions in the near future!

Benefits:

Xperitas has used Centaur for over 3 years now and we have been pleased with the service and functionalities of the system. Centaur is a wonderful ... Read more

Xperitas has used Centaur for over 3 years now and we have been pleased with the service and functionalities of the system. Centaur is a wonderful travel database that has provided our organization with many different customized reports and features. The team responds to our inquires in a timely manner, and usually fix the issue or assist us by the following business day after the inquiry has been made. There have been many improvements and advancements made to the system over our time working with them, and our organization has benefited greatly from the system updates.

Drawbacks:

There are a few features that have an extra step involved and could be improved to increase the productivity of the system. Also, there have been m... Read more

There are a few features that have an extra step involved and could be improved to increase the productivity of the system. Also, there have been many times where glitches in the system occur, and a reason for the glitch is not provided.

Summary:

We have been fairly satisfied with our experience with Centaur TMBS, and love that they are constantly working to improve the system to better assi... Read more

We have been fairly satisfied with our experience with Centaur TMBS, and love that they are constantly working to improve the system to better assist their customers.

Benefits:

Customizable reports, team is very helpful and provides prompt feedback when we inquire about a solution to an issue, tickets answered in 1 busines... Read more

Customizable reports, team is very helpful and provides prompt feedback when we inquire about a solution to an issue, tickets answered in 1 business day and even if the issue is not solved the team writes to let us know they are working on the issues, constantly improving the system, cater to our needs when we want to adapt or improve something

Drawbacks:

As with all software, sometimes there are spontaneous glitches in the system, when something is changed on one report or in one area it is not alwa... Read more

As with all software, sometimes there are spontaneous glitches in the system, when something is changed on one report or in one area it is not always immediately updated in another essential location. Again, this is to be expected in a complex software that has been highly customized to fit our needs. Some tasks are only able to be completed by the Centaur team and not our staff resulting in a delay in completing the task (as the typical response from the team is 1 business day later). But overall delay is minimal.

Summary:

Positive experience working with the Centaur team. Enjoy the features that it offers for both our staff and for our travelers. The system is both s... Read more

Positive experience working with the Centaur team. Enjoy the features that it offers for both our staff and for our travelers. The system is both straightforward and user friendly.