TailorMadeTour

In sum:

at first it seems complex but then you realize that every itinerary simple or complex, with few or many services can be recalculate and updated in a few seconds. Great !. An efficient tool that allows you effortlessly a customization of each itinerary : with a few clicks update cost and check the real availability. Very satisfied!

In sum:

We were looking for quite some time for a company able to customize an XML solution for us in order to regroup our different suppliers on one platform in order to create fast and complex itineraries for our clients. Goal , create easily a new itinerary, fast, catching our prices in real time and giving us the possibility to change quickly the quote in case of date change, routing change... We needed the platform in french and english. So they have done it. We have now a working solution to manage our quotes, to book all services with one click and generating our vouchers for the different services. They have a great customer support modifying continuously the platform in order to accommodate our requests of improvements to fit our special business needs. Our itineraries vary from a week till 60 days of travel. Great team and easy to work with :) they are listening to their customers. Thanks Eminds - Olivier / America Voyages.

Benefits:

It is easy to use and it can help us to speed up quotations as well as check what each staff do everyday. I like that we can set up our original package tour and itineraries creating "templates".

Drawbacks:

There are some issues about room type choices, personalization of the itinerary and description, but new functionalites have been recently explained to our manager, if we could try to use them I think our daily job will improve a lot and our staff will believe more in the system. At this moment, "old" staff is still stucked on the "old habits" and it is not easy for them to start using the system daily. New staff did not see the old quotation manner, they started with Tailor Made Tour system so it was easier for them to use it.

In sum:

We are using only for hotel suppliers, we did not connect other services like optional tours etc which we add separately "offline". I believe Tailod Made Tour can help our daily job as well as planning team which I belong to. I started using it for planning last month, to create new itineraries and I found it very useful for my job.

In sum:

TailorMadeTour is a good product that every day helps us to realize a good dynamic packaging system for our customers. They can create their packages without errors because they are drived by the system and they can have availability and rates in real time. It's easy to create new connectors thanks to the standard xml encoding. EMinds supports us with a perfect product that makes possible an interaction between our customers and all our products with its advanced software platform. TailorMadeTour is a product that meets our needs perfectly.

Benefits:

it helps us to save time in our daily work. The itinerary looks nice and the travel agencies appreciate it. It helps us to do more quote daily so also to confirm more bookings. Give us access to lots of avaibilities.

Drawbacks:

The fact that it is not always as flexible as i wish it to be. Exemple : agents from my team and me would like 1/to be able to reverse the complete itinerary just with one button 2/have not to refresh the quote before we duplicate it 3/ too much refresh...takes time...we sometimes have to refresh even before we finish the quote, we should be able to decide when to refresh 4/ still some issue with resort fees I know that on our side we still have some work to do also regarding bookings and vouchers. we wish that when we book it doesn't do one res per hotel. It's easier for us and for the supplier as Rocky to have all res on the same reservation number for the same client. We would like to be able to add internal ref on our reservation so that this res shows on the suppliers statement for our accounting purpose.

Benefits:

TMT is a perfect match for our company. We can now make quote very fast and everything is clear and all the loaded information comes where it has to be.

Drawbacks:

All the input that had to be done, but we knew that.

In sum:

We can work faster and make more quotes and bookings. that was the purpose why we choose to buy the system.

Benefits:

The platform is very clear and brings you to your objective in few steps.

Drawbacks:

It would be really nice to have the chance to use it with two contemporary sessions.

In sum:

It is very quick and easy to choose and change hotels/services depending on needings, as well as duplicate quotations to create further alternatives.

Benefits:

It makes quoting a tailor-made holiday very quick by searching numerous suppliers at the same time. It is easy to change the criteria, such as dates, number of nights or stops in the itinerary. It costs everything to our own set mark-ups and exchange rates, but it is simple to modify individual elements.

Drawbacks:

Adding additional services that are not available through the XML is a bit time consuming and as a UK based operator using an Italian designed system, some of the language translations are not ideal, but these are only internal, not on the client documentation, and they can be fixed.

In sum:

Although initially it was quite a learning curve and we had some teething problems, the system is very good overall and the support is excellent. The more we use the system the more we are simplifying our quoting and booking processes, and saving time.

In sum:

Tailor made tour is an advanced tool powered by Eminds that gives you the possibility to aggregate several product/services as flights, hotels, activies, cars. Never seen before something like that! By integrating the most of wholesalers via XML , we obtain a real time quotation - in less than 1 minute - that we send immediately to clients (B2B). It includes maps, service informations, invoices, etc. . We were looking for a software to improve our business, TMT has been the answer. At the beginning it could seem a bit complex but thanks to Eminds support and customer service it has become our daily tool to work: easy, quick, tailor made.

In sum:

TailorMadeTour is a great and smart platform, user-friendly and easily operated. It is helpful in realizing fast and best price based quotations, and allows an easy interaction with a wide range of products. Best of all, you are always connected with DMCs and you can implement your business, creating quotations that are always up to date. You can change an itinerary in just few clicks, which is awesome! Thanks to this new platform, we are willing to speed up a lot and to increase the reliability for our customers.