Who is this service for?

Interactive Powers serves any industry looking to streamline its business communications: call center, operators, financial services, customer care, helpdesks, marketing agencies...

About Video RTC (Video Real Time Communications)

Our Video RTC Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services that supports CTI/PBX or Contact Center software integration for Voice calling, Video calling, Live Chat, File Sharing, Screen Sharing without the need of either internal or external plugins. Video Gateway works in common hardware or Cloud VM servers configurations, providing a highly scalable base system to meet all customers requirements.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.7
User support
5
Features
4.3

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Interactive Powers
http://www.ivrpowers.com
Set up in 2015
United States

Features

Audio / Video Conferencing
Calendar Management
Call Center Management
Call Recording
Call Routing
Chat/Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives Video RTC (Video Real Time Communications)


Eric W. S.

«Interesting calling system»

Usability

Support

Features

4

Overall rating

Benefits:

What I like most about this software is that it allows people to communicate with anyone easily. Hit a few buttons and you are talking with others.

Drawbacks:

What I like least about this software is that there are some limits as to who you can connect with. There can be more to it.

October 3, 2021
Feedback source: the Internet
Javier S.

«It is a great solution for video RTC used in Contact Centers or similar.»

Usability

Support

Features

5

Overall rating

Benefits:

Easily to implement. Multi Channel (web, mobile) Secure API Framework designed to connect external Business Systems or Contact Center technologies

In sum:

Easy integration with external systems. It does not need complicated developments for its integration.

September 27, 2021
Feedback source: the Internet
N
Nacho C.

«Great communication tool from our website to our company phone system»

Usability

Support

Features

5

Overall rating

Benefits:

It works smoothly and there is no need to install any application by the users. It runs direcly on the Firefox/Chrome/Safari browser

In sum:

More efficient customers interactions. It´s not that easy to set up for the first time but with the support of the supplier we got it working

September 9, 2021
Feedback source: the Internet
V
Verified Reviewer

«Provide new channels such as video and Chat in an easy way to most Contact Centers.»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to integrate with most Contact Centers, it's a powerful tool which provide new channels, such as web phone calls, video, screen sharing and chat using Webrtc. It's a customized solution that can be adapted to the customer needs in with a minimal effort. The technical team is very capable, and they provide very close support in the projects in which they are involved.

Drawbacks:

Based on webrtc, currently it has some limitations depending on the browser used. The best supported browsers are Chrome and Firefox.

In sum:

Provide organizations with a very powerful channel, such as the video channel. Its integration is very easy and available for most contact centers.

April 25, 2021
Feedback source: the Internet
G
Giuseppe I.

«We integrated this solution with our xcally product in very few steps. The result was amazing»

Usability

Support

Features

5

Overall rating

Benefits:

The open architecture of Video RTC product provides many advanced functionalities. With this product, you can enable video services almost immediately and therefore provide amazing services to your customers.

February 13, 2021
Feedback source: the Internet
s
stephane q.

«We offer IVRpowers´ WebRTC application to our Business Customers and they are very satisfied. »

Usability

Support

Features

5

Overall rating

Benefits:

It is very easy to implement and use. The interface is also very friendly to understand and use. It's a very good product and it's very easy to explain it to the end customer.

In sum:

Incoming leads.

January 28, 2021
Feedback source: the Internet